Pega Application Support Lead

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Sydney, Melbourne

Type: Permanent, full-time position

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

You will manage a team of 8 to 10 Application Support Analysts through the operational maintenance of our products and provides technical support and advice to end users in an ITIL based environment. Manage and mentor the team, leading and coaching them towards reaching key objectives.

You other responsibilities include
- Build and maintain strong relationships with key internal stakeholders and external suppliers to ensure the Application Services team deliver a consistent level of service.

Your story so far

You will have:

- Experience in raising SR's with the Pega product support team and being able to close out product issues in time
- Experience in implementing Pega Security Model. Experience in implementing Authentication & Authorization patterns in Pega
- Knowledge on Web Services Architecture (XML, SOAP, WSDL, XSD, etc..), MQ series
- Strong understanding of Pega Database design and experience in issue triage and root cause analysis by going through the Pega logs
- Understand the PRPC architecture and experience in PRPC version 8.x will be preferred.

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.