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Service Advisor

3 weeks ago

Perth, Australia Collar Group Full time

Permanent position I 40 hours per week
- Located in Kewdale I Monday to Friday
- $80k + superannuation + Fuel card

This is a fantastic opportunity to join a company that provides quality service and products for customers with a personalised approach to tyre and servicing requirements.
- Located in Kewdale
- Permanent position
- 40 hours per week
- Monday to Friday
- $80k + superannuation

**Purpose of the role**:
The Service Advisor manages the company's retail workshop which provides in house tyre, rim and wheel service to passenger vehicles, trucks and buses.

**Key responsibilities**:

- Respond to requests for quotations for tyres, wheels and fitting in a timely manner
- Research market costs and selling prices, negotiation of purchase price with supplier and adopting FTI’s pricing guidelines to prepare a quote
- Determine tyre, rim and accessory availability for scheduled works
- Procure tyres from existing stocks or by ordering from suppliers in a timely manner
- Schedule the works in the retail bay to meet customer and FTI service expectations
- Ability to manage ad hoc service requests while maintaining agreed timeframes for scheduled customer work
- Complete assessments and fitting services such as tyre analysis, fitting wheels to vehicles, wheel balancing
- Ensure all tools and machinery are operated as designed and appropriate care is taken when handling tools to ensure damage is minimized.
- Lead the development of safety policies and procedures as they relate to the retail workshop
- Ensure customers are invoiced for work completed in the retail workshop in an accurate and timely manner
- Processing payments for cash sales

**Experience**:

- Generally good level of physical fitness
- C and HR class Drivers License
- Forklift License
- Motor Vehicle Repairers Certificate - Tyre Repairers License
- Intermediate skill level in Microsoft 365 suite