Service Advisor

19 hours ago

Perth, Western Australia Auto Classic Full time $90,000 - $120,000 per year

Auto Classic is a highly reputable, dynamic and prestigious BMW & MINI dealership, representing a global brand. It is our mission to provide our clients with unparalleled individually tailored customer service.

The products and services we provide are highly desired within a specific target market, demanding premium quality and professionalism.

An exciting opportunity has become available for an experienced Service Advisor to work within our fast paced, industry leading service department.

Reporting to the Aftersales Manager, you will be an integral part of our overall customer experience with responsibilities including but not limited to:

  • Ensure premium service consulting tailored to the individual needs of each customer
  • Attending to customers dropping cars off for service & advise maintenance, warranty and service matters as required
  • Receiving customer telephone calls, email or direct enquiries for service bookings, as well as general maintenance and repair advice
  • Diagnose customer problems and maximise workshop throughput
  • Customer and vehicle database management

What we offer:

  • A generous remuneration package
  • Both in-house and external training from BMW Group
  • The opportunity to work in a prestigious and established Dealership

The ideal candidate will possess the following attributes:

  • Previous experience in an Automotive Service Advisor role is preferred
  • Technical/Automotive knowledge
  • Impeccable personal presentation & phone skills
  • Friendly, welcoming demeanour and a team player
  • Excellent interpersonal and communication skills (written and verbal)
  • Ability to perform calmly and efficiently in a fast paced environment
  • Exceptional time management and organisational skills
  • Conscientious and self-motivated with a strong eye for detail
  • Committed to providing exemplary customer service and always willing to go the extra mile

If you meet the above selection criteria and you're a people person who is committed to the customer experience, then this role is for you Please apply by clicking 'Apply for this job' - we would love to hear from you

Please note that only shortlisted candidates will be contacted.

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