Service Desk Officer

23 hours ago

Parramatta, Australia Uniting Full time

**Bring your solid Customer Service experience to Uniting where you will make a difference every day**:

- **Parramatta CBD base + hybrid**:

- **Great base salary + super and NFP salary packaging benefits, 18,550 as a tax-free benefit**:

- **Work with a team of collaborative professionals.**

**About the role**:
This full time permanent role is responsible for the delivery of exceptional customer service, through identifying and meeting our internal and external customer’s needs via phone call and digital means.

Based in Parramatta, you will be assisting internal and external customers by providing additional knowledge, guidance or escalation for HR, Payroll and Finance enquiries.

**Responsibilities and about you**:

- Provide exemplary customer service by being responsive and take ownership to ensure customer follow-up
- Be a fast learner who can hit the ground running
- Provide key information about our policies and procedures
- Record information accurately and in a timely manner in the designated electronic system(s)
- Superb communication skills

**Further to this we offer**:

- Working from our modern Parramatta CBD office - Close to train station and bus station
- Some flexibility with start and finish times - Lets make something work
- Chance to play a key support role for our valued staff
- Competitive salary packaging options - additional tax free dollars
- Work within an organisation that has a positive impact on our clients
- Join a highly collaborative and supportive friendly team

For a comprehensive overview of this role please click on the link below to view the position description.

Service Desk Officer PD.docx

Uniting actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender, age, and uniqueness.

Orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

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