Account Manager

**About Bark**

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 270 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.

This is an exciting time to join our scaling business, we recently placed in the Sunday Times Best Places to Work 2024, and previously were 64th in the Sunday Times 100 fastest growing private tech companies in 2023.

As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.

**About the Role**

As a **Mid-Market Account Manager**, you’ll play a pivotal role in nurturing client relationships, driving revenue, and converting trials into long-term partnerships. You’ll have the chance to work with a substantial portfolio of clients, crafting strategies to ensure their success while contributing directly to Bark’s growth.

If you’re a motivated, results-driven individual eager to thrive in a high-energy, fast-paced environment, this is the opportunity you’ve been waiting for. Be part of a team that celebrates ambition, rewards success, and values your ideas as much as your results. **Join Bark and be part of something extraordinary.**

**Responsibilities**
- **Portfolio Revenue Growth**:Drive overall revenue growth across the assigned portfolio by maximising opportunities with key accounts and maintaining high client satisfaction.
- **Client Onboarding & Handover**:Collaborate with Account Executives to ensure a smooth and effective transition of client ownership during the trial phase, delivering a seamless experience for new clients.
- **Trial Conversion**:Analyse trial results, address objections, and convert trial clients into fixed-term contracts, ensuring a high success rate in closing new business opportunities.
- **Exceptional Account Management**:Deliver outstanding customer service, focusing on optimising ROI for key accounts to strengthen satisfaction and loyalty**.**:

- **Growth & Retention Strategies**:Develop and implement strategies to grow and retain high-value clients, increasing their lifetime value and fostering enduring partnerships.
- **Cross-Functional Collaboration**:Maintain effective communication with sales leadership and marketing teams, providing updates on client performance, opportunities, and projected lead volumes/spending to align strategies.
- **Data Analysis & Insights**:Gather and analyse client feedback and disposition data to uncover actionable insights that inform marketing initiatives and support overall business goals.
- **Business Reviews**:Conduct regular reviews with key accounts, presenting performance metrics, identifying opportunities for improvement, and offering strategic recommendations to drive mutual success.
- **Upselling & Cross-Selling**:Identify and execute opportunities to upsell and cross-sell, tailoring Bark's product offerings to meet client needs and drive additional revenue.
- **Market Awareness**:Stay informed about industry trends, market changes, and competitor activities to proactively identify growth opportunities for key accounts.
- **Contract Renewals**:Work closely with clients to secure contract renewals, ensuring a stable pipeline of revenue and fostering long-term client relationships.
- **Payment Resolution**:Partner with the Finance team to resolve overdue payments, ensuring timely collection and maintaining account integrity.

**Required Skills and Experience**
- **Proven Account Management Experience**:Demonstrated success in key account management or a similar customer-facing role within a sales-driven environment.
- **Client Relationship Management**:Strong track record of building and nurturing successful client relationships, achieving revenue targets, and driving business growth.
- **Exceptional Customer Service**:A commitment to delivering outstanding client experiences, with a focus on understanding and addressing client needs.
- **Analytical Skills**:Proficiency in collecting, analysing, and interpreting data to inform strategies and support data-driven decision-making.
- **Communication and Presentation**:Excellent written and verbal communication skills, with the ability to effectively present ideas and influence stakeholders at all organizational levels.
- **Proactive and Results-Oriented**:A self-starter with a f