Support Manager

_Are you passionate about project management and looking to join a group of like minded individuals?_
- Are you looking to work with a capable, reliable and experienced team that are open to innovation and solutions to work towards a common goal?_
- Great Read on_

**So who are we?**

Apart from a company that incorporates best practice development methodologies and quality with work life balance, we are a company that values and embraces talent

With 5 years of making a name for ourselves, we are built on a wealth of experience which has helped us grow to one of Australia’s leading eCommerce digital solutions providers today.

Have you indulged in some online shopping? Did you notice how long the pages took to load or how easy it was to find the products? Have you ever found yourself on the way to making an impulse purchase but changed your mind at the checkout? Well this is our bread and butter, we contribute to making online shopping possible and strive to make consumer experience better than ever So, are you interested to see what goes into the making of eCommerce ?

With a sustainable growth plan, big brands, happy customers and valued employees, we welcome you to apply.

**Skills**
- Exceptional communication, facilitation, interpersonal, problem solving and organisational skills
- A strong understanding of project delivery methods and principles
- Demonstrated ability to manage multiple support projects at a time
- Process driven and methodical in work manner
- Strong leadership and team management skills
- Proven ability to effectively manage and delegate a large number of incoming support tickets
- Critical thinking
- JIRA/Confluence/Harvest - time and project tracking and systems experience
- Kanban/Agile Methodology understanding

**Bonus;**
- Technical or eCommerce industry experience is preferable
- Proven experience in managing (double bonus if the are eCommerce) multiple clients with budgets from 20K up to 500K

**The Job**

You will be responsible for overseeing and organise several OSE clients ensuring their support tickets are completed on time, on budget all while working closely under our experienced Senior Project Managers. This will be accomplished by effectively allocating resources, working with budgets, preparing reports, monitoring progress and liaising with stakeholders throughout the process. We manage tens of projects and support clients at OSE across 3 project managers currently and we are looking to integrate another layer of support by hiring this position.

You will be regularly meeting with new and existing clients to an account management capacity, building relationships, managing expectations and scheduling work and resources appropriately.

You will experience on the job training, mentorship from your seniors, a clear progression plan and we will discuss if working to KPI's is a preference of yours in order for you to achieve your professional goals.

**Why work for us?**

In addition to gaining exposure to a variety of clients and projects, you’ll be sitting amongst and collaborating with a fantastic team of experienced and well-credentialed developers.

To help you in your first few weeks, we have a buddy system in place. This will allow you to develop a strong understanding of the current projects on hand, complex technologies and systems, as well as having a go-to person to learn from and help you along the way.

You will also have access to training on many different platforms including the latest Magento Cloud, Shopify Plus and AWS solutions.

Using different technologies you’ll have the opportunity to continuously upskill on the job, and deliver cutting-edge projects on a daily basis.

We love big eCommerce brands Check out our website to see just how many there are. If you like the idea of helping big brands grow, then OSE is for you

**Our benefits include;**
- Flexible hours
- Working with a highly skilled team of developers
- WFH arrangements as needed
- Paid Certificates
- Paid training
- Monthly team lunches
- End of quarter events such as paintball or bowling
- Achievement awards
- Emphasis on work life balance

**Salary**: $80,000.00 - $90,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brisbane, QLD 4000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)