HR Operations Advisor

**Overview**

Are you ready to play a key role in transforming how we deliver HR services every day? We're seeking a passionate and dynamic **HR Operations Advisor **to join our team and support us as we navigate an exciting period of change.

This is your opportunity to work at the heart of our HR operations, ensuring efficient processes, exceptional advisory services, and a commitment to driving positive change in everything we do.

**About the Role**

As an **HR Operations Advisor **, you'll oversee core HR operations, provide expert advice, and lead employee relations (ER) case management. Working closely with Employee Relations Leads, People Partners, and business leaders, you’ll streamline workflows, ensure compliance, and support the delivery of high-quality HR services.

**Key Responsibilities**:

- **HR Advisory**:Provide expert first-level advice to managers and employees on HR policies, procedures, and employment-related matters.
- **ER Case Management**:Manage a caseload of ER cases, including performance management, grievances, investigations, and disciplinary actions, ensuring compliance and accurate documentation.
- **HRIS Administration**:Maintain and optimise the HRIS for data accuracy and functionality, supporting seamless HR operations and reporting.
- **Operational Excellence**:Oversee onboarding, employee status changes, and process coordination for employee movements, new starters, leavers, and internal audits.
- **Collaboration**:Act as a key liaison between Payroll, People Partners, and the broader business, managing escalations and fostering a collaborative team environment.
- **Compliance and Governance**:Ensure all HR operations adhere to legal requirements, internal policies, and confidentiality standards.

**About You**

You’re a natural problem solver with a passion for delivering exceptional HR services and driving operational improvements. You thrive in dynamic environments and have a keen eye for detail, ensuring accuracy and compliance in everything you do.

**To succeed in this role, you will bring**:

- Proven experience in ER case management, including handling grievances, investigations, and performance issues.
- A solid understanding of employment law, enterprise agreements, and HR policies.
- The ability to provide pragmatic, solution-focused advice with a strong customer-service mindset.
- Experience with HRIS administration and process optimisation, with a focus on accuracy and efficiency.
- Exceptional organisational skills, with the ability to juggle competing priorities and meet deadlines.
- A collaborative approach and the ability to build strong relationships with diverse stakeholders.A commitment to confidentiality and handling sensitive information with care.
**Why Join Us?**

This is a unique opportunity to join an organisation committed to transforming its HR function. You’ll play a critical role in shaping how we operate, with the chance to drive meaningful change and make a real impact every day.

**We offer**:

- A collaborative and forward-thinking team environment.
- Opportunities to lead and contribute to exciting HR transformation projects.
- Flexible working arrangements to support your lifestyle.

**Some of our Employment Benefits**
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Learning & Development - Development at your fingertips via LinkedIn Learning and a range of internal programs
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft
- Novated Car Leasing
- Salary Sacrificing via Superannuation
- Employee Assistance Program

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation a