CRM Change Manager

We have multiple opportunities to join Swinburne as a Change Manager
- Fixed term, full time (until April 2026) based in Hawthorn
- Attractive Salary + 17% Superannuation and hybrid working environment

**About the Role**
We have two exciting opportunities for experienced Change Manager’s to join the e-PMO team with the Safety and Risk Modernisation, and the CRM project.

Swinburne University of Technology, a dual-sector institution, aims to unite people and technology to create a better world. With its ambitious vision, Swinburne is undergoing a transformation guided by its strategic plan, Horizon 2025, which sets the course for the university's renewal and evolution. This plan is supported by the change practice within the Enterprise Project Management Office, which is expanding to manage and lead change effectively across the university.

The Change Manager role is crucial in this transformation, reporting to the Deputy Director, Portfolio Delivery. This role involves leading the design, delivery, and management of change activities for university programs and projects. This role will focus on internal change, communication, training, and engagement, providing guidance and tools to build capabilities in affected areas. This role will work closely with internal stakeholders and external consultants to develop change plans that align with the broader project goals.

For more information on the CRM Implementation project or the Safety and Risk Modernisation Project please refer to the job descriptions attached.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Develop and implement plans: Create actionable deliverables for change management, including communications, sponsor roadmap, coaching, training, and resistance management plans. Develop a comprehensive communications and engagement plan.
- Assess and strategize: Evaluate the scope and impact of changes to determine a suitable change strategy. Conduct training needs analysis and develop relevant training materials.
- Build relationships and networks: Establish change networks and build strong relationships with stakeholders, including senior leaders and project teams. Manage stakeholder resistance and ensure user readiness.
- Integrate and track: Integrate change management activities into the project plan, track change adoption and effectiveness, and report issues. Identify and prepare risk mitigation tactics.
- Support and improve: Support senior leaders, consult with the project team, and drive business change aligned with organizational strategy. Commit to teamwork, maintain a supportive work environment, and continuously seek improvements.

**Qualifications**:A postgraduate degree level qualification in a relevant discipline with subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click** ‘apply’** and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Sunday the 27th of April at 11.30 pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and