Service Access and Intake Officer

Location:
- Bentleigh East- Employment Type:
- PP - Part-time Permanent- Department:
- HR External- Salary:
- Two generous salary packaging options available- Supporting Documentation:
- Position Description**Job Reference No V0251**
***
BHN (Better Health Network) is a leader in the Community Health sector, supporting the inner south and bay side suburbs of Melbourne.

As one of the first points of contact, you will provide effective screening and referral services to our clients, maintain confidentiality of sensitive client information, and build a positive rapport with a wide range of people, including clients, their family, friends and / or carers. The main purpose of this role is to support our clients to make the most appropriate link to our services and programs across BHN with professionalism, responsiveness, and a person-centered approach. You will do this by providing quality customer service on-site and over the phone to our clients, workforce, and community members.

Multiple roles available, mix of permanent full time or part time. Flexible working conditions including working from home or multiple sites across BHN. Immediate start available.
Extensive training will be provided onsite and is ongoing for at least the first six months.

**Key Responsibilities**
Intake Duties
- Manage appointments for clients and support them with referrals to other services where appropriate.
- Maintain strict confidentiality in accordance with organizational policies and procedures.
- Collect all information sensitively, considering cultural, language, special needs, privacy, and confidentiality requirements.
- Record all mandatory client details accurately in our client management system.
- Assist with smooth client entry processes in collaboration with different services.
- Liaise with other service agencies and participate in Service Coordination working groups.

**Ideally, you will possess**:

- Experience in a multidisciplinary healthcare environment.
- Excellent communication and IT skills.
- Strong attention to detail and multitasking abilities.
- Problem-solving and decision-making skills.
- Demonstrated intermediate experience in the proficient use of Microsoft Office Suite.
- Excellent written and oral communication skills with a wonderful phone manner.
- Demonstrated high level of discretion and sensitivity.
- Well-developed time management and organisational skills.
- Empathy and caring nature.

**In return we offer**:

- Supportive team, professional development and mentoring.
- Easy and free all day street parking.
- NFP tax
- free salary packaging amount ($18,550 per annum).
- Flexible working arrangements.
- Work life balance - option of additional purchased leave.
- Working with in a multidisciplinary community health
- Networking opportunities across our network and expanding network.
- Great Team Culture.
- Work life balance friendly leave
- parental leave, purchased leave & leave loading.
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most

**What makes BHN tick?**
***
Better Health Network (BHN) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community. BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.
- BHN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from diverse backgrounds, including those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTI+ communities, to apply._
- _
Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, proof of vaccinations and a working with children check.