Administration Assistant

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.

**Job Description**:
Reporting to the Customer Success Team Leader, the purpose of this role is to manage the fulfillment of customer orders by scheduling and coordinating the required logistics and technical services, both the ordering processes by customers and managing all return transactions.

This role consists of dealing with customers to resolve issues and discuss our services, understanding business processes and tools we use to measure customer satisfaction, understanding the internal workings of the business and the processes that go into generating orders, sales and delivery.
- Strong customer service mindset to go the extra mile to delight our customers by showing sound planning, commitment to meet agreed timelines, proactive resolution of incidents, the management of scheduling changes, and communication of problems in a professional manner.
- Perform daily order fulfillment tasks including, working with Product Experts and Customers to obtain all the relevant information to deliver the order successfully meeting the customers expectations.
- Liaise between Winning Group and supply partners regarding product deliveries & orders.
- Provide quality customer service by demonstrating in-depth knowledge of available range of products, setting timeframes and keeping customers informed throughout each stage of the ordering process.
- Develop a general knowledge of the Winning Group’s business, its processes, and all supplier brands to ensure customers are provided with an excellent understanding of order processes.
- Ensure all records are kept up to date with clear, concise communication.

**Qualifications**:

- Previous experience in a customer service and/or administration based role.
- Knowledge of white goods and understanding of plumbing products highly desired.
- High level customer service skills, with passion to deliver a world class shopping experience.
- The ability to work under pressure in a fast paced environment.
- A team player.
- Strong written and verbal communication skills.
- Excellent attention to detail.
- High computer literacy with experience using MS Office and G-Suite.
- Excellent organisational skills.

Additional Information
- 12 month full-time contract with a view to permanent (flexible start and finishing times available).
- Flexible Hybrid working arrangements available.
- Conveniently located in the heart of Waterloo, Sydney, our office offers excellent accessibility with public transport options right at your doorstep. Plus, you'll have the added convenience of having Coles, Aldi, and various shops in close proximity.
- Indulge in a weekly breakfast BBQ, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.
- Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.

**Benefits**
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge. We also conduct annual growth and development reviews for all our team members.
- Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.

**Culture**

At Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success.

We also understand the importance of work-life balance in fostering happiness and productivity. That's why we prioritise it, ensuring you have the flexibility to thrive both personally and professionally. We're not just interested in your present success; we're invested in your future growth. With a commitment to continuous learning and development, we