Change Manager

3 days ago

Docklands, Australia Medibank Full time

**You’re only human.**

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

**Enterprise Digital**

We are building an expert team to deliver best in class solutions for our customers. Our mission is to “Create delightful experiences that help our customers achieve better health”.

**The Opportunity - 6 Month Contingent role**

We’re transforming the way we deliver IT services to ensure a seamless experience for both staff and members. Join us as we embark on a major renewal initiative within our Infrastructure Information Technology Services (IITS) division. We’re seeking an experienced **Change Manager** to support the IITS Renewal Project, a strategic initiative focused on reshaping how Medibank delivers IT services through internal and external suppliers. This role will play a critical part in ensuring a smooth transition with mínimal disruption to operations.

Initially, the Change Manager will support the **Insourcing stream**, where Medibank is building new capabilities to bring frontline helpdesk services in-house from an existing supplier.

**Key Responsibilities**
- Collaborate closely with the People team and key stakeholders to assess change impacts and identify people-related risks.
- Develop and implement effective engagement and transition strategies aligned with project goals.
- Identify skills and knowledge gaps and create tailored training content to support capability uplift.
- Facilitate onboarding and training delivery for the new helpdesk team.
- Champion change management best practices to ensure a positive experience for all impacted teams.

**About You**

You’re a strategic and empathetic change leader who thrives in dynamic, fast-paced environments. With a strong background in IT transformation, you understand the complexities of transitioning services and the importance of keeping people at the heart of change.

You bring a hands-on approach to managing change impacts and people-related risks, working closely with People & Culture and key stakeholders to ensure a smooth transition. You’re confident in developing engagement strategies, supporting onboarding processes, and creating training content that builds capability and confidence in new teams.

Your ability to identify skill gaps, communicate clearly, and foster collaboration makes you a trusted partner across the organisation. You’re passionate about delivering change that not only meets project goals but also enhances the experience for staff and members alike.

**Imagine working with us**

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

**Inclusion and Accessibility

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