Manager Bank First Line Risk and Compliance

**Manager Bank First Line Risk and Compliance**(**Job Number**:2500003W**)**

**Description**

**About the role**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

We are seeking a hands-on Manager Bank First Line Risk and Compliance to join our team on a 12-month fixed-term contract to lead the first-line advisory and assurance team, ensuring compliance, risk management and incident handling. The role involves collaborating with second and third-line teams, implementing quality assurance programs and driving continuous improvement to meet regulatory and operational goals.
- Support, advocate for and guide the implementation of localised risk management and compliance policies, processes and requirements within the context of the Group Risk Management Framework.
- Undertake and support execution of assurance/risk-related checks of controls and treatments within the business.
- Host and co-ordinate monthly risk and compliance forums with the applicable leadership teams, capturing decisions taken in these governance forums and ensuring assigned actions are completed.
- Prepare reporting on operational compliance, incidents and other matters and identify areas for continuous improvement of the business control environment by using data to generate insights.
- Provide insights on trends and opportunities to the leadership team to improve member experience, mitigate risk and enhance compliance.

Please note this is a 12-month fixed term contract.

**About you**

You have strong risk and compliance experience, ideally within the financial services sector. Your expertise in change management, adaptability and outstanding stakeholder management, combined with clear communication skills, will enable you to engage effectively with stakeholders at all levels. You bring hands-on experience in first-line risk management and have a proven ability to mentor and coach teams in building their risk capabilities.
- Knowledge of key compliance policies and regulations, including Anti Money Laundering, Counter Terrorism Financing, Corporations Act, National Consumer Credit Protection Act, Privacy Act, and APRA Prudential Standards.
- Ability to analyse and interpret complex information, identify trends and make informed decisions in fast-paced and demanding environments.
- Proven ability to engage and manage relationships with internal and external stakeholders effectively, including strong verbal and written communication skills.
- Demonstrated success in managing and working within multidisciplinary teams, ensuring compliance and operational objectives are met.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning pl