Miele Sales Consultant

2 days ago

Frenchs Forest, Australia Miele ANZ Full time

Want to work with premium products?
- Do you enjoy consulting with customers to find their best product solutions?
- Are you looking to be part of a high performing team within a global company?

**Miele**
The ideology of _“Immer Besser” _(Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.

At Miele, innovation drives us forward. With a purpose of people, product, sustainability, and the modern workplace, it has never been a more exciting time to join Miele.

**The Position**:
The Miele Consultant position is responsible for providing all Miele clients with the highest standards of customer service. Using detailed product knowledge, strong customer relationships and a consultative approach, you will be providing product solutions and offerings to guide customers on their Miele purchases.

**Responsibilities**:

- Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
- Maintain display standards within the Miele Experience Centre
- Support the in house Culinary Team with the coordination of cooking classes
- Continually learn and improve on product knowledge in order to offer best solutions to customers
- Assist with telephone enquires and general administration duties
- Assist with trading nights, product training sessions and showroom events
- Active participation in the customer engagement framework
- Achieve and exceed team based targets & KPIs
- Actively demonstrating and supporting the Miele Values in everyday work

**About You**:

- Experience delivering world class customer service standards with a consultative approach
- Ability to work collaboratively in a team environment
- Ability to resolve customer enquiries and potential conflicts in a professional manner
- Can thrive in fast paced, high pressure retail environment
- Adaptable and ability to think quickly on your feet
- Possess excellent communication skills
- Strong ability to navigate different systems and software including MS Excel, POS and CRM software
- Desire to continually learn and improve on product & customer service knowledge

**What we offer**:

- Generous staff discounts on our beautiful & premium products
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team

**The values we nurture at Miele**:

- We take it on and make it happen
- We act as leaders
- We help others to be successful

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