Sales Operations Consultant

1 day ago

Frenchs Forest, Australia Secureworks Full time

Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes - from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Sales Operations Consultant in our Sales Operations team in Sydney, Australia, to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Sales Operations Advisor, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.

You will:

- Work with sales, marketing, customer care and technical support teams to drive process improvements
- Be the customer’s advocate, identifying areas of opportunity to enhance the overall experience
- Provide pre-sales and/or post-sales operational support
- Research customer or order problems and work cross-functionally to deliver solutions
- Focus on delivering a positive customer or partner experience

Essential Requirements
- 8 to 10 years of proven experience in sales operations
- Ability to communicate strategic priorities and build consensus across internal teams
- Capacity to prioritize and handle workloads for critical project timelines in a fast-paced environment
- Ability to develop innovative approaches to complex problems
- Experience working towards set timelines

Desirable Requirements
- Bachelor’s / Master’s degree
- Experience working with sales and external customers or in support of different business units and geographies

Why work with us?

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