Administrative Officer

Job Requisition ID: 5075
- Legal Entity: Monash Health
- Location: Clayton, VIC, AU, 3168
- Employment Type: Part Time
- Posting Date: 18 Jul 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.**

**About the Role**

Join our team as a Ward Clerk on a part-time ongoing basis at Monash Newborn (NEST).

Fixed term hours are available as follows:
Week 1 - Monday 16.30 - 20.30

Week 2 - Saturday 16.30 - 20.30 and 08.00 - 20.30

Ongoing hours are as follows:
Week 1 - Wednesday / Friday / Saturday 0800 - 16.30 and 16.30 - 20.30

Week 2 - Monday / Wednesday / Friday 0800 - 16.30 and 16.30 - 20.30

**_ We guarantee that no two days will be the same._**

We are seeking a highly motivated and enthusiastic ward clerk to join our dynamic team. You will be the first point of contact for patients and visitors both over the phone and face to face. On accepting this role, you will fast become an integral member of a cohesive team, working closely alongside nursing, medical and allied health staff. You should have efficient computer skills including knowledge and experience of Monash Health administration systems. Punctuality and professional presentation are important. You will be required to communicate effectively with staff and take a proactive approach to your duties

**About Us**

Monash Newborn is a 64 bed medical and surgical neonatal unit, with a reputation for delivering outstanding family centred care to neonates. Monash Newborn enjoys the many benefits of being co-located with the tertiary paediatric services at Monash Children’s Hospital, and the tertiary Maternity services at Monash Medical Centre. With the support of a broad range of paediatric sub specialists, almost all neonatal medical and surgical problems can be managed ‘in-house’ at Monash Newborn, with the exception only of open-heart surgery, ECMO, and major metabolic disorders.

Having a premature or unwell baby in Monash Newborn places an enormous amount of stress on families. To ease the pressure on families and to make beds available for other infants in need, medically stable infants are down-transferred to a hospital closer to home as soon as possible.

Monash Newborn is overseen by two Nurse Managers, and 14 EFT of skilled and experienced Associate Nurse Managers (ANMs). In partnership with the Nurse Managers, the ANMs lead the team of Nurses who are committed to providing an excellent standard of health care to the newborn infant and their family.

The Monash Newborn medical team consists of a team of Neonatal Consultants, Fellows, and NMOs. The medical team provide a round-the-clock in-house presence of staff, who are experienced in neonatal care.

Monash Newborn has the support of a broad Multidisciplinary Allied Health team, including social work, physiotherapy, speech pathology, pharmacy, music therapy, occupational therapy and biomedical engineering.

**About You**

You are a proven Ward Clerk, with excellent communication and interpersonal skills and a willingness to commit to team work and ongoing professional development that align with our programs, values and vision.

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

- Previous experience working as a Ward Clerk in a hospital setting is essential
- The ability to work in a dynamic, fast paced environment
- Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment
- Exceptional interpersonal and communication skills
- Enthusiasm, compassion & the ability to work collaboratively with a multidisciplinary health team
- Have a passion for and are able to learn new systems and processes quickly
- Being a team player
- A positive approach to a frequently changing environment

**Duties**:

- Ward clerk duties as described in Monash Health position description
- Provide a welcoming, family centred environment, as the first contact for families and visitors to the ward
- Excellent communication with all members internal and external to Nest
- Support and take direction from the Associate Nurse Manager and Nurse Manager
- Assist in the management of our Breast Pump Hire service, and Discharge Summary management
- Be part of a collaborative & supportive team within a modern, purpose built facility

**In Return**
- Access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base
- Access to our onsite gym
- Salary packaging to increase your take-home pay
- Access to ons