Administrative Officer

4 days ago

Clayton, Australia Monash Health Full time

Job Requisition ID: 4307
- Legal Entity: Monash Health
- Location: Clayton, VIC, AU, 3168
- Employment Type: Full Time and / or Part Time
- Posting Date: 7 May 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**About the Role**:

- The main focus of the Administration Customer Officer is to co-ordinate patient flow throughout the Specialist Consulting Clinics and to provide high quality customer service, including sensitivity when dealing with clients
- It is the responsibility of the Administration Customer Officer to provide administrative and clerical services in order to ensure effective & efficient administration operations
- The Administration Customer Officer reports to the Outpatient Services Manager and is responsible for undertaking clerical functions within the Specialist Consulting Clinics

**Key result areas**:

- Manage large amounts of inbound and outbound calls in a courteous, professional and timely manner
- Identify customers’ needs, clarify information, research as required and provide solutions
- Keep records of all conversations in database in a comprehensible way
- Reception duties providing courteous and professional service for face to face enquiries

For a confidential discussion and to explore the opportunity further,**please call Fiona Strong on 0417 905 574.

**Position Description can be**found here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close May 15th, 2025.

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