Administration Officer

Reference Number
- 65722
- Employment Type
- Part Time Ongoing
- Entity
- Monash Health
- Department
- MHTP Clinical Trials Centre
- Location
- Monash Medical Centre Clayton
- Position Summary
- Administration and Customer Service role
- Join a supportive, and collaborative team in a fast-paced environment
- Be part of an organisation that has meaningful purpose

**Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.**

**Our Journey: About the MHTP Clinical Trials Centre**

The MHTP Clinical Trials Centre is located in Monash Medical Centre within the Monash Health Translation Precinct. This unique, specialised Centre has 21 treatment chairs, 8 beds and 10 consulting rooms offering clinical support to the numerous research/trial units within Monash Health, catering to all phases of clinical trials. Voluntary patients with malignant and non-malignant disease are treated with investigational products, administered by varying methods of delivery. Our goal is to contribute to the advancement of research success by providing high quality care.
**We are seeking an ongoing part-time Administration/Customer Service Officer to work Tuesday 07:30-16:00 and Wednesday and Thursday 08:00-16:30**

**A Day in the Life: About the role**

This exciting patient facing role is responsible for providing a customer focused service to Monash Health patients, their families/carers, visitors and staff attending the Clinical Trials Centre. Working in a busy team based environment, the position requires efficiency in all aspects of administration and reception duties. The role is multi-skilled and will encompass admissions and discharges, answering phone inquiries, booking patient appointments, setting up outpatient clinics and general administration/reception duties.
- Play a key role in supporting the efficient management of a busy centre dedicated to clinical trials
- Have excellent interpersonal and communication skills
- Create an excellent first impression of Monash Health by providing a friendly, courteous and professional greeting to all that come to the Clinical Trials Centre

**About You**:
You are passionate about providing excellent customer service and administrative duties in a dynamic, fast paced clinical setting. You are an advocate of Monash Health’s Strategic Guiding Principles

**You Are Also**:

- dedicated to safe best practice & quality care
- enthusiastic, compassionate & able to work collaboratively
- excited to be accountable for and manage specific portfolios in our relentless pursuit of excellence

**What you need**:

- Experience in Hospital Administration is essential
- Proficiency using Microsoft Office products
- Excellent written and verbal communication skills

**In Return we offer**:

- access to Monash Health in-house learning portals to further expand your knowledge base
- avenues to further develop your leadership & project management skills
- a supportive learning environment
- relevant training to perform your role

For a confidential discussion and to explore the opportunity further, please call Janet Frank on 85722400

**Monash is a great place to work**
To learn more about our organisation visit **monashhealth.org.**

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers.**

***Monash Health is Victoria’s largest and most comprehensive health service. For more than 170years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people's homes. We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

**Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).