Partnerships Manager

**Partnership Manager**
- ** $117,324 - $141,313 plus superannuation**:

- ** Permanent and Temporary (full time) opportunities**:

- ** SNSW Grade 9/10**

**Do you want to**
- join an inclusive and collaborative team working on **world-leading initiatives**, that prizes innovation?
- create change for good and?**make a differenc**e?to the lives of 8 million people in NSW?
- work in a supportive and?**flexible hybrid-environmen**t?with endless opportunities to grow?

**Yes? Then this role is for you**

Partnerships, Projects and Insights (PPI) is a growing team with an exciting future ahead. Over the past few years, we have helped the lives of people in NSW through initiatives such as Vouchers, Grant and Rebate Programs, Digital Identity & Verifiable Credentials, and have some great initiatives in the pipeline. Due to this exciting growth PPI is looking for Partnership Managers to join our team.

As a Partnership Manager at Service NSW, you will be the voice between our Partner Agencies and Service NSW, delivering high-profile strategic programs, and implementing our service management model of excellence.

You will work with a passionate and high performing team of like-minded individuals, who are relationship building pros

Each day is never the same, as you manage and support our Partner Agencies, with you being the pivotal point of contact in the management of issues resolution.

You will need to have an ability and willingness to travel within NSW and support other operational roles during disasters, emergencies and other events, consistent with skills, background and personal circumstances (applicable to roles in Disaster Preparation and Recovery only).

**Your day to day**
- As the Partnership Manager you will manage the establishment of strategic relationships with NSW Partner Agencies
- Define opportunities where Service NSW can deliver products and services
- Develop effective strategies to fix/remedy variances from project plans
- Manage challenging relationships with both internal and external stakeholders, with the ability to influence others with a fair and considered approach
- Review and evaluate services provided to the Partner Agency
- Maintain agency agreements and account plans

**About you**

**Strong experience in building stakeholder relationships. **You are a collaborator and influencer with good interpersonal communications skills and know how to build long lasting relationships. You thrive in a collaborative fast-paced environment, working together to figure out the best experience for all.

**Experience in project management and understanding of project management methodology. **You know what they are talking about when they drop words like sprints, discovery, risk management, budget forecast and lean business case. You have experience working in an agile environment.

**Outstanding communication, collaboration and problem-solving skills**. You encourage diversity of thought and thrive in a team environment. You have top notch facilitation skills that guide discussions into outcomes and have some leadership or mentoring experience.

**Customer-oriented and proud**. You are motivated by, and take ownership of, delivering valuable outcomes to your customer.

**Continuous improvement forever** You are a lifelong learner, always driven to improve processes and outcomes. You value closed feedback loops, and the concepts of iteration and incremental improvement.

**Why work for us?**

**There are lots of reasons why a role with us is rewarding - working with us gives you**:

- The opportunity for **meaningful work that matter**s to all of us in NSW
- We have a **hybrid work model** (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
- Flexible leave so you can recharge and**?make time for what counts**:

- Much more than just a job, you can **build a career here**:

- Access to **health and well-being programs** including Fitness Passport

**We can’t wait to meet you**

**About us**

Projects, Partnerships and Insights (PPI) team is like nothing else in government. We are a diverse and vibrant team of talented project professionals, business analysts and partnership managers working together to develop impactful experiences that improve the lives of our 8+ million customers. We believe that working for Service NSW is not just a job, but a purpose. Joining Service NSW will provide a way for you to service all the people and businesses in NSW and ensure no one is left behind.

We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Voucher programs such as Dine and Discover, Back to School, Stay NSW, Before & After School Care and Parent Vouchers
- Careers NSW
- Service NSW Mobile App
- Digital Identity & Verifiable Credentials
- Grants an