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Customer Service Specialist

2 weeks ago

Marrickville, Australia Westpac Group Full time

**Permanent position with St. George in Marrickville**:

- **36 hours per week across Monday to Friday with some Saturdays required to cover leave**:

- **Access to ongoing training and development to keep you engaged**

**How will I help?**

You’ll be the face of St. George, working in-branch to help our customers achieve their financial goals. It’s important that you understand the customer’s individual needs, their circumstances, and deliver a tailored solution that clearly offers the most value for them.
- Your key responsibilities will include: _
- Welcoming all customers that come into the branch, creating a warm and positive first impression as they enter
- Helping customers with transactional and savings banking needs
- Building strong relationships with customers
- Providing relevant banking advice to suit their situation and goals
- Referring customers onto our team of home loan specialists when required
- Educating customers on new technologies to assist them in the future

**What’s in it for me?**

In a word, lots Over time, you will be well trained to provide general banking information and steadily turn into a banking specialist. Due to the size of our network, we are confident in providing a clear pathway for progression as a result. In addition to this, you can expect financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you’ll be paid well, and supported throughout your career so you can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

**What’s it like to work there?**

When you join St George, you’ll become part of the broader Westpac Group family - a friendly, switched-on team working towards a single purpose of helping Australians succeed. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.