Customer Service Representative

5 days ago

South Wharf, Australia DCA Careers Full time

Ongoing Casual Positions available with attractive hourly rate $34.65 per hour plus super
- Positions based at our amazing modern office based in South Wharf
- Must have full availability to work on a rotating roster between 8am to 9pm Monday to Friday

The Role
We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality solutions to customers within a challenging but rewarding environment. As a Customer Service Representative, you will provide accurate and courteous customer service information and advice to customers regarding parking infringement enquiries.
You must have full availability to work on a rotating roster between the hours of 8am - 9pm Monday to Friday - no weekend work Shifts typically span 8 hours which is inclusive of breaks.

**If you are successful, you will enjoy**:

- Reward and recognition program
- Comprehensive training
- Positive, collaborative work environment
- Career development opportunities
- Monthly reward and recognition
- Smart casual dress environment
- Active social club, subsidised gym membership, discounted Medibank health insurance, employee referral program and more.

**Your key responsibilities include**:

- Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
- Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
- Advising the public of their rights and obligations under the relevant Acts
- Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
- Accurate data entry of call summary into the computer system to create case history after each call

**What we are looking for**:

- Strong Customer Service orientation
- Good communication skills both written and verbal
- Professional approach and good phone manner especially when dealing with the difficult or distressed clients
- Well-developed negotiation, problem solving and decision making skills
- Ability to use multiple computer systems simultaneously
- Energetic and enthusiastic with an ability to work autonomously
- Call centre experience is desirable

Our Business
DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative technology provider with a specialist focus on, on-street parking management and infringement processing solutions incorporating:

- Infringement issuing technologies, management and processing
- Smart mobility sensor technology
- Digital permit technology
- Specialist parking officers and intelligent patrol planning methodology
- Smart mobility data analytics

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
What's Next?
To apply, please submit a current version of your resume to our quoting reference number DCA/1653964
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

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