Online Growth Lead

1 week ago

Chadstone, Australia Officeworks Full time

**Title**:Online Growth Lead - 12M FTC**:

- Location: Chadstone, Victoria, AU

**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide - we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

**About the role**:
We’re on the hunt for a commercially minded and digitally savvy **Online Growth Lead** to lead a cross-functional program aimed at unlocking incremental online revenue across Officeworks’ digital channels.

In this contract role, you’ll take ownership of the **Online Growth Program** — a strategic initiative focused on improving conversion rates, boosting traffic, and enhancing the customer experience across our website. Reporting to the Online & Martech Enablement Manager, you’ll define and manage a high-impact backlog of initiatives across CRO, SEO, CX and platform capability uplift.

You’ll work closely with teams across ecommerce, marketing, customer insights, IT, and digital delivery to ensure initiatives are well-prioritised, aligned to commercial goals, and delivered on time with measurable outcomes.

**What You’ll Be Doing**
- Manage the Online Growth Program roadmap and lead the end-to-end delivery of key initiatives, analysing performance against the program KPIs
- Collaborate across ecommerce, digital, marketing, CX and IT teams to align strategy with execution
- Build initiative use cases, forecast ROI, and present performance updates to senior stakeholders
- Drive delivery through coordination with multiple digital squads and ensure progress, timelines and budget is tracked
- Champion data driven and customer-first thinking across all dprogram activity

This role is hybrid, with 2 days a week based at our Chadstone Support Office.

**About you**:
**What You’ll Bring**
- 5+ years’ experience in digital marketing, ecommerce or product ownership roles
- Proven track record of delivering impactful improvements to online stores or digital experiences
- Strong commercial acumen and understanding of how to drive growth through digital channels
- Experience managing cross-functional programs and digital backlogs using tools like JIRA
- Solid understanding of CMS, SEO, UX principles and analytics tools (Adobe/Google Analytics)
- A collaborative and customer-focused mindset with excellent communication skills

**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart and Target.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy.

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