Customer Growth and Loyalty Manager

1 day ago

Chadstone, Victoria, Australia Adairs Full time $80,000 - $120,000 per year

About Adairs & This OpportunityAt Adairs, we're all about style, innovation, and creating homes people love. Our much-loved Linen Lovers loyalty program is at the heart of how we connect with our customers — and we're looking for a dynamic leader to take it to the next level.

As our Customer Growth and Loyalty Manager, you'll lead and deliver the strategic direction of our loyalty program, with a strong focus on customer growth, engagement and retention. You'll bring data-driven thinking, creativity and commercial acumen to ensure our members receive value at every touchpoint while driving business results.

How you will spend your day

  • Leading the growth and optimisation of the Linen Lovers Loyalty program to maximise customer lifetime value
  • Using insights and analytics to inform loyalty strategy, segmentation and personalised campaigns
  • Driving acquisition, retention and engagement initiatives to strengthen member relationships
  • Developing and delivering innovative, data-driven campaigns to enhance customer experience
  • Collaborating across Marketing, Digital and Retail teams to integrate loyalty into broader strategies
  • Managing key partnerships, including the Qantas Frequent Flyer program, to deliver exceptional member value
  • Monitoring, evaluating and reporting on loyalty performance, customer KPIs and program ROI
  • Identifying trends and opportunities to evolve the Line Lovers program and ensure continued success

About You

  • Proven experience in loyalty program management and customer strategy roles
  • Experience leading and developing a small team, with a collaborative and supportive leadership style
  • Strong analytical and commercial skills, with the ability to translate data into actionable strategies
  • Experience delivering measurable results across customer acquisition, retention and engagement
  • A passion for customer experience and the ability to drive innovative program enhancements
  • Strong stakeholder management and collaboration skills

Make Home Your Career

At Adairs, our people are everything. We're big believers in creating a workplace that's fun, energising, and full of opportunity. Whether you're growing your skills or growing your impact, we're here to help you thrive—both personally and professionally.

We are all about collaboration and connection here at Adairs, so our team do work from the office 4 days a week with the option to work from home 1 day (if you choose).

Here's just a few of the ways we support you:

  • A passionate, high-performing team who love what they do
  • A generous employee discount offering, 50% off full-price styles, 15% off sale styles, plus free shipping
  • Free access to a leading EAP partner for support with health, finances, relationships and more
  • Tailored learning and development through our very own Adairs Academy
  • Wellness program with free events to support work-life balance

What Next

Ready to create meaningful customer connections and shape the future of loyalty at Adairs? Click 'Apply Now' and submit your resume and cover letter to express your interest.

  • Assistant Store Manager

    20 hours ago

    Chadstone, Victoria, Australia AMER SPORTS Full time $60,000 - $90,000 per year

    RequirementsAbout Us:Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. At Salomon, we're all about pushing boundaries and living life to the fullest. As a leading outdoor sports brand, we design performance-driven gear that empowers adventurers around the world.We're on the hunt for a passionate and driven...

  • Customer Service Officer

    1 week ago

    Chadstone, Victoria, Australia Shaver Shop Full time $104,000 - $130,878 per year

    A fantastic opportunity to be part of Shaver Shop's Support Office Kickstart Your Career with Shaver Shop – Australia & NZ's #1 Personal Grooming Retailer.At Shaver Shop,we don't just sell products—we help people look and feel their best. From grooming and oral care to massage, hair, and beauty, our unbeatable range, expert advice, and customer-first...

  • Cluster Manager

    5 days ago

    Chadstone, Victoria, Australia Retailworld Resourcing Aus Full time $90,000 - $120,000 per year

    This is your chance to join a brand that is recognised globally for its feminine design, timeless style, and commitment to creating exceptional customer experiences. With stores across Australia and an expanding international footprint, this is an exciting time to come on board and make an impact The Role We are seeking a dynamic and commercially driven...

  • Customer Experience Coordinator

    5 days ago

    Chadstone, Victoria, Australia The Body Shop Full time $60,000 - $80,000 per year

    The Body ShopWhen Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in...

  • Customer Care Representative

    1 week ago

    Chadstone, Victoria, Australia The Body Shop Australia Full time $104,000 - $130,878 per year

    When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way...

  • Internal Dealership Service Advisor

    1 day ago

    Chadstone, Victoria, Australia Patterson Cheney Cars and Trucks Full time $60,000 - $100,000 per year

    Chadstone Toyota is a dealership success story. In 2023, we achieved the highly esteemed Toyota President's Award for Excellence, underscoring our dedication to exceptional service. To help us continue this success, we seek an Internal Service Advisor.Part of Patterson Cheney, VACC 2023, 2024, and 2025 Automotive Employer of the Year, placing us in the Hall...

  • Courtesy Driver

    1 day ago

    Chadstone, Victoria, Australia Patterson Cheney Cars and Trucks Full time $26,000 - $130,878 per year

    Chadstone Toyota is a dealership success story, modelling industry best practices with a showcase of trophies.To continue the success of the Chadstone Toyota's Service Department, we are now recruiting a Courtesy Driver capable of delivering 5-Star customer service.You will act as the dealership ambassador, the face and voice of our brand.You will be...

  • Store Manager

    2 weeks ago

    Chadstone, Victoria, Australia Camper Full time $70,000 - $120,000 per year

    About UsWe are a family-run business with more than 145 years of experience in footwear production and design. Throughout our history we have always been innovators, sustainably growing our business to create what we have today, including over 200 stores and presence in more than 100 countries.Our mission? Walking with purpose, delighting people with a...

  • Operations Manager

    1 week ago

    Chadstone, Victoria, Australia The Cotton On Group Full time $104,000 - $130,878 per year

    Do you speak fashion? We're hiring Let's ChatBorn in Australia, loved around the world.At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive...

  • Automotive Dealership Parts Interpreter

    21 hours ago

    Chadstone, Victoria, Australia Patterson Cheney Cars and Trucks Full time $60,000 - $80,000 per year

    Chadstone Toyota is a dealership success story, modelling industry best practices while showcasing an array of trophies. We take pride in our culture and want our colleagues to feel both proud and happy to work with us; no matter who they are or where they come from, we strive to create an inclusive and family-friendly environment for everyone.Due to our...