Inbound Customer Service Consultant

2 days ago

Sydney, Australia TenacityCX Full time

$65,000 inclusive of superannuation - starting February 13th
- Supportive and collaborative team culture
- Excellent office facilities plus work from home flexibility

Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have partnered with a global Insurance company and have multiple contract opportunities to join a high performing Customer Care team based in North Sydney.

Contribute to a team of high performing customer service consultants servicing a large network of existing clients across Australia, delivering exceptional service and support via inbound calls and live webchat enquiries. This is a great opportunity to kick start your career into the world of Insurance

**What's in it for you**:

- **$65,000 **inclusive of superannuation - starting February 13th
- A structured training program with industry specialists
- **Attractive Hours**:Monday - Friday, no weekends
- **Work from home** and office-based work opportunity
- Fun, collaborative and social work culture
- A supportive leadership team that promotes growth and progression
- State of the art offices with excellent facilities

**The role**:

- Manage inbound service calls relating to policy and product enquires
- Identify customer needs through effective questioning and listening skills
- Provide a personal and sincere customer service experience in every interaction
- Customer experience and first call resolutions are key
- Work towards set KPI's and targets
- Managing and updating client records
- Full time hours working a rotating roster between 8am - 7pm

**What we are looking for**:

- Previous customer service experience is a must - Previous f2f customer service, retail or hospitality experience is highly regarded - kickstart your career to the next level
- Excellent communication skills both verbal and written
- Excellent time management skills and high attention to detail
- Confident, friendly & outgoing personality
- Consultative approach to customer service and the ability to communicate complex information.
- **We are interviewing January

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