Inbound Customer Service Consultant
1 week ago
Training/Onboard in office for 2-3 months and hybrid WFH thereafter
- Leading Medical Insurance Co with 400 staff nationally
- Full time permanent role offering $65k-$70k INCL sup
Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are currently looking for a Customer Service Superstar to work in a permanent capacity for a leading Medical Australian Insurance brand based in Sydney's CBD.
**The Role**:
- Handle general enquires including policy details and amendments
- Have consultative conversations and provide first call resolutions
- Provide an exceptional service experience in each and every call
- Work towards weekly KPI’s and maintain an updated database
**To be successful, you will have**:
- Demonstrated inbound customer service experience
- Previous experience in Insurance/ Banking/ Finance is desirable, but not essential
- Excellent communication skills both written and verbal
- Ability to understand complex policies and navigate multiple systems at once
- Effective questioning & active listening skills are essential
- A can-do positive attitude and a strong customer focus is key
**What's in it for you?**:
- Work for a Premium Brand that truly values their people
- Join a fun, inclusive and social work culture
- $65k-$70 INCL super
- Work with a supportive and engaging leadership team
- A large organisation offering exciting career pathways
- Hours are Monday - Friday, no weekends
***
**Word** Format - We are interviewing immediately
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