Inbound Sales Consultant

1 week ago

Sydney, Australia Hatch Full time

** This role is at Splend (not for Hatch)**

Hatch is supporting Splend to find a great Inbound Sales Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Splend.

**About the role at Splend**

Working with both the sales and operations teams, the Inbounch Sales Consultant will be responsible for handling both inbound and outbound phone enquiry as well as any written and digital communication customer enquiries. The primary function of the role will be to control the customer journey and provide a smoother and more efficient process through booking both call back requests and creating direct customer appointments within our multiple member centres and sales team members located across Australia.

**This role will require weekend work**

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Success Journey Management - Identify customer goals and facilitate a process to help reach them
- Sales Pipeline Fulfilment - Ensure the top of the sales pipeline is adequately filled with quality leads
- Customer Support Technology Management - Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Verbal communication - Speaks clearly to convey information effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Splend.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

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