Collections Officer

2 days ago

Hurstville, Australia Chandler Macleod Full time

Chandler Macleod is seeking experienced Collections Officers, to join our client based in Hurstville with hybrid work from home opportunities for a full time, permanent position.

The duties of this role will include but not be limited to:

- Action accounts in a timely manner and effectively manage own work portfolio
- Consistently work towards financial targets while demonstrating compliance.
- Negotiating, implementing, and monitoring payment arrangements.
- Identify hardship language and potentially vulnerable customers and take appropriate steps to implement appropriate arrangements.
- Record and action any complaints and demonstrate an ability to identify potential complaint triggers and address them
- Conduct skip tracing to locate third parties
- Providing guidance and support to clients on recovery of accounts.
- Provide reports to clients and managers as directed.
- Identify accounts which need attention or escalation by management
- Maintain security and confidentiality of all personal and corporate information.

To be suitable for this role you will have:

- Previous experience as a debt collector
- Experience either working for a credit provider, or directly managed a secured & unsecured collections portfolio.
- Certificate III in Financial Services (Mercantile Agent) or willingness to obtain this qualification.
- High level negotiation skills
- Proficient in MS Office products including Outlook, SharePoint, Teams, Word, Excel, and PowerPoint.
- Experience working with debt collections software and document management systems.

If you suit the above criteria please APPLY now - Sarah

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