Entry Level Collections Specialist

Are you a strong and confident communicator who enjoys helping people? Are you ready to start a meaningful career with real development opportunities and great rewards? Whether you're just starting out or looking for a change, this could be your perfect next step

About Us

At Complete Credit Solutions (CCS), we're driven by one clear mission: to provide better financial outcomes for our customers through flexible payment solutions.

Since 2012, we've grown to become a leading Australian-owned and operated business, specialising in the acquisition and servicing of consumer debts - including credit cards, personal loans, and car finance. Our commitment to professionalism, empathy, and results sets us apart in the industry.

Now, we're looking for like-minded Customer Relationship Specialists (CRS) to join our friendly and supportive team in Hurstville on a permanent full-time basis.

About the Role

As a CRS, you'll be the frontline of customer engagement - responsible for reconnecting with customers, understanding their financial circumstances, and guiding them toward positive solutions. Your day-to-day will include:

• Conducting outbound/inbound calls with customers to negotiate tailored repayment solutions
• Skip-tracing and locating customers using investigative tools and resources
• Managing a portfolio of accounts with accuracy and empathy
• Maintaining compliance with regulatory requirements and company policies
• Achieving performance targets while delivering excellent customer service

About You

You don't need prior collections experience - we're looking for the right attitude and a willingness to learn. If you've worked in retail, hospitality, sales, or customer service, you might have more transferable skills than you think

We're looking for people who are:

• Confident communicators and good listeners
• Friendly, respectful, and calm - even under pressure
• Resilient, professional, and empathic when dealing with sensitive situations
• Able to work independently and within a team environment
• Results-oriented with a passion for helping people achieve financial solutions
• Excellent at problem-solving, lateral thinking and thinking 'outside the box'
• Motivated to learn and grow
• Reliable, organised, and ready to build a long-term career

Why Join CCS?

Join a company that values you and your wellbeing We get to know our team members and work with them to achieve their professional and personal goals.

• Competitive salary + performance-based incentives
• Full training program - no experience? No problem
• Clear career pathways and ongoing development opportunities - continuous learning is part of our culture - we invest in your skills with workshops, mentoring, and support from experienced leaders
• Modern Hurstville office with easy transport access and a short walk from cafes and shops
• Supportive, team-focussed culture - join a collaborative and driven team that celebrates wins together and supports each other through challenges
• Be part of a company that values integrity, accountability, and respect
• Award celebrations and team outings to recognise achievements
• Smart casual dress code - dress for your day
• Access to a range of cashback and discount offers through our HRIS

Ready to Apply?

If you're looking for a career move where you can truly make a difference and be rewarded for your efforts, we'd love to hear from you Apply now with your resume and a brief cover letter outlining your experience and what excites you about this opportunity.

Start date for the successful candidate is Monday 13th October 2025 for induction in our Hurstville office.

At CCS, diversity, inclusion and belonging are central to our culture. We strive to create a workplace where people of all ages, backgrounds, and abilities can thrive. As an equal opportunity employer, we work to provide reasonable adjustments that ensure a positive, barrier-free recruitment process and a supportive environment for everyone.

Note: this position requires the preferred candidate to undergo a National Police Check. A criminal history does not necessarily disqualify a prospective candidate from selection.