Customer Relationship Officer

6 days ago

Hurstville, Australia Wellness Department Full time

**The Opportunity**:
**Looking for a Part-time Accounts Officer**

W. Department clubs are lively places where no two days are the same. As a **Customer Relationship Officer**at W. Department Hurstville, you will be responsible for the operational success of your club. Your role will be to use your people leadership skills, financial acumen, analytical capability, and management expertise to oversee all membership accounting issues. You will be required to showcase your leading interpersonal, communication skills to deliver an exceptional member experience.

**Key Responsibilities**:

- Achieve retention goals for your club on a monthly and annual basis
- Work with the front desk team to help over-see membership accounting issues and concerns
- Oversee initiation of company initiatives and programs
- Weekly, monthly, and annual reports
- Be focused on great customer service
- Collect arrears owing from current and expired members
- Work with our third party Collection agency
- have a positive and calming phone manner

**To be successful in this role you will need**:

- Accounts experience, ideally within the fitness industry
- Minimum of 1 years experience
- Ability to accurately record and report key figures to senior management
- Ability to engage and inspire a diverse team across club operations
- Exceptional verbal and written communication skills
- Highly organised
- Team player

**In return we offer you**:

- Ongoing training and support in the development of your people & operational leadership skills
- A free all club access, plus 1 x free memberships
- Onsite Parking

**About Wellness Department**

Wellness Department

**Change Yourself From Now**

Everyone knows that fitness is good for you. But at Wellness Department, we make it fun — and we’ll help you find a routine that works for your lifestyle and personal goals. Whether you’re new or a seasoned veteran, we’ve got what you need to stay healthy and feel great.

As a leading Gym, we were founded back in 2020 to be a place where anyone can come and join in on the fitness fun. We want you to leave feeling better than ever. Showing up can be the hardest part. Let us take care of the rest.

**Job Types**: Part-time, Casual

Pay: $1,200.00 - $2,000.00 per month

Expected hours: 10 - 20 per week

Schedule:

- Day shift
- Morning shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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