Credit Collection Manager

17 hours ago

Hurstville, Australia ARKSIN PTY LTD Full time $90,000 - $120,000 per year
Credit Manager (Consultant / Part-Time)

Minimum Experience Required: 5+ years in Management Role within a Credit Collection Company

About Us

We are building an innovative AI-driven debt collection software designed to help businesses streamline their receivables and reduce operational overhead. To align with compliance standards and real-world needs, we are seeking a senior Credit Manager to advise our engineering and operations teams.


About You

To be successful in this role, you will bring:

Minimum 5 years' experience in credit management (essential)

Certificate IV in Credit Management (equivilent or higher)

Previous lending authority (desirable)

Proven success in designing and delivering training programs within a collections or credit setting

Excellent communication skills, with the ability to connect and build strong relationships with clients and colleagues

A strong commitment to exceed customer expectations through professional and solution-focused service

Good computer skills, including experience using CRM platforms and MS Office

A deep understanding of compliance frameworks relevant to credit and collections, such as AFSL, AML/CTF, Privacy, and ASIC/ACCC regulations

Experience in financial services or a regulated collections environment (highly regarded)

Your Responsibilities
  • Act as a subject matter expert to guide the product development team on compliance and structural workflows in credit operations
  • Provide a clear overview of credit company structures, escalation flows, debt classification, and payment arrangements
  • Help define software features aligned with ASIC regulations, ACL dispute frameworks, and real-world practice
  • Assist in developing internal compliance protocols, debt handover policies, and client-facing terms
  • Advise on how the Software system can be built to service external credit agencies or serve as an in-house collections tool

What We're Looking For
  • 5+ years of experience in a senior/management role within an Australian Credit Collection Agency
  • Strong understanding of credit regulation, dispute processes, hardship protocols, and practical debt workflows
  • Ability to document operational requirements for tech/engineering teams
  • Experience supporting or designing credit operations software is a plus
  • Able to communicate technical compliance concepts clearly to non-lawyers and developers

What You'll Get
  • Strategic role shaping the future of AI in collections
  • Flexibility (contract-based and flexible hours)
  • Opportunity to advise on a product that could be licensed to other credit firms

Apply by emailing your CV and brief experience summary to us

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