Customer Service Specialist

14 hours ago

Sydney, Australia Convera Full time

Customer Service Specialist - Sydney, Australia

Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services by working closely with our experienced Foreign Exchange Dealers?

If so, join Convera as a Customer Service Specialist.

Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our ‘customers’ are corporate clients, that use Convera for transferring money or Foreign Exchange services.

In your role as Customer Service Specialist, you will be:

- keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
- This is an entry level role with Convera. Many of our more senior employees started in this role.
- Working closely with our network of Foreign Exchange Dealers to provide our clients with unrivalled levels of customer service
- You will also be liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
- adhering to compliance and regulatory requirements while delivery high level customer services experience to the clients.
- This is a hybrid role, split between Sydney CBD office and work from home

You will ideally have:

- experience in a busy team in a client facing function, within a financial services environment
- a passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture
- This is an entry level position with Convera, with plenty of options to grow within the company after this role
- excellent communication and listening skills with ability to network and build internal and external relationships at all levels.
- Excellent time management and attention to detail
- Experience using MS outlook, Excel, Word, PowerPoint and the internet.
- You must have full working rights for Australia to be considered for this role
- ... done some research on Convera

Join us, and let’s move money simply, securely, smartly

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI-AS1

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