Customer Service Specialist

1 week ago

Sydney, Australia Allianz Australia Full time

N/a

**Customer Service Specialists - Hunter Premium Funding | NSW - Sydney**
- **Join a market leading premium funding organisation with ambitious plans**:

- **Provide exceptional service levels to commercial clients**:

- **Build a career within one of the world’s largest financial service organisations**

Let’s care for tomorrow. For giving our customers the best possible solutions

**Would you like to be part of a team that genuinely cares about your wellbeing?**

Hunter Premium Funding, part of the Allianz Australia organisation, is one of the largest, most experienced premium funding companies operating in Australia and New Zealand. Our team of over 60 skilled industry experts is located throughout Australia and New Zealand to ensure we are there to meet our customers’ needs.

HPF is seeking a
**Customer Service Specialists** to attend to customer queries across multiple contact points regarding product information, product support and maintaining general after-sales support as well as processing of loan documentation

**You'll be responsible for**:

- Provide clients with product knowledge to ensure optimum utilisation of the organisation's products.
- Attend to customer service phone line and to various inboxes.
- Assist customers with initial usage of products and ongoing problem resolution.
- Investigate, resolving or escalating all client complaints in a timely fashion.
- Process loan documentation in accordance with HPF process and procedure.

**Important to your success**:

- Previous experience in a customer services environment, ideally within the financial services industry.
- A composed manner when working in a fast-paced environment while managing competing priorities.
- An ability to use initiative in problem solving situations and a proactive nature in managing collective responsibilities.
- Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
- Excellent communication skills both written and verbal.
- Basic understanding of finance/lending would be helpful.

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Feel empowered to achieve your goals and supported to explore different career options.
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes.
- We embrace change and are committed to transforming the industry so our customers can live life to the fullest.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

LI-ALLIANZAU #LI-Hybrid

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