Customer Service Specialist

Customer Service Specialist

**Do work that matters**

CommBank's Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Discharges Operations team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA.

We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We have around 350+ passionate colleagues based across Australia and we work closely together to ensure the same exceptional and consistent level of service is provided to all of our customers.

**The permanent role will be based in Sydney, VIC, WA.**

**Please note in office attendance of 50% required**

**See yourself in our team.**

We have an exciting opportunity for a Customer Service Specialist to join our Commercial Loan Discharges team We are a fast paced, deadline driven team that manages a high volume of discharge requests daily on behalf of our business customers.

You will be responsible for processing a high volume of discharge requests, meeting our operational objectives and deadlines, whilst maintaining strong customer communication.

**Other responsibilities include**:

- Commercial banking is desired
- Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues
- Identifying opportunities to improve the processes within your team or work area
- Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues
- Contributing to and/or completing reconciliations
- Completing general administrative duties as required
- Practising prudent risk management by identifying and responding to business risks

**We're interested in hearing from people who**:

- Demonstrated knowledge and experience of the home lending/commercial lending process
- Strong customer service experience with the ability to build relationships with relevant stakeholders
- An adaptable and quick learner who is able to keep up with the varying complexities of our processes and procedures.
- High attention to detail and accuracy
- Strong work ethic with a team orientated outlook

**From here, the opportunities are endless**

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in

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Advertising End Date: 19/12/2024

Job ID REQ224069