Customer Service Specialist

7 days ago

Sydney, Australia Lotus People Full time

Join a thriving financial services business and grow with the business
- A dynamic and inclusive work environment, with modern offices in the Sydney CBD
- Benefits include WFH flex, progression opportunities, and a sociable team.
- Join a thriving financial services business and grow with the business
- A dynamic and inclusive work environment, perfect for those with strong customer service and call centre experience.
- Perks include hybrid WFH flex, progression opportunities, sociable culture, and modern offices in the Sydney CBD

**The Company**

Lotus People are delighted to be partnering with a well-established ASX-listed financial services business to recruit an experienced Customer Service Specialist. Renowned for their exceptional service and numerous industry awards, this organisation fosters a collaborative, inclusive and fun work culture

**The Role**

Are you seeking a rewarding opportunity in the corporate world? As a Customer Service Specialist, you will be the voice of the company, handling a variety of customer inquiries and providing top-notch service.

With a strong emphasis on mortgages, this role requires individuals with a proven track record in the mortgage sector and previous call centre experience.

**The Duties**
- Managing a high volume of inbound calls from existing customers with professionalism.
- Assisting customers with account inquiries, balance statements, redraws, and other mortgage-related queries.
- Handle complex customer cases with tact and empathy, finding suitable resolutions and ensuring customer satisfaction.
- Updating and maintaining customer information in the database with high levels of compliance.
- Escalating complex issues to the relevant departments for efficient resolutions.

**The Benefits**
- Hybrid work environment after training period.
- Opportunities for career growth and professional development within an ever-growing company
- Tight-knit and sociable team culture.
- Fantastic onboarding process and ongoing tailored training.
- Opportunity to earn a discretionary bonus.
- Income protection for all permanent employees.
- Flexibility with up to 4 weeks of remote work available.
- Additional benefits like purchased leave, monthly wellness hour, volunteer opportunities, and discounted gym memberships.

**About You**
- Prior experience in call centres, demonstrating the ability to handle high call volumes effectively.
- A strong background in the mortgage space, with comprehensive knowledge of settlements, discharges, and variations.
- Excellent written and verbal communication skills.
- Switched-on and proactive, with great attention to detail.
- An aptitude for understanding complex concepts and absorbing information quickly.

**#LI-CL1

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