Manager, Quality, Governance

1 day ago

Sydney, Australia IAG New Zealand Full time

Help shape the future as a **Manager, Quality, Governance & Assurance**

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

**Your Role**

In this role, you will contribute to strategic capability improvements, ensuring Assessing and Partner teams meet regulatory, legislative, and business expectations. You will develop and implement performance-monitoring strategies that assess the effectiveness of field and desktop operations, maintain feedback loops, and recommend enhancements to service processes.

Key Responsibilities:

- Governance & Risk Management - Implement governance routines, ensure compliance with industry standards, proactively identify risks, and take corrective action.
- Leadership & Team Development - Mentor and develop teams, foster a culture of continuous learning, and establish clear pathways for skill enhancement.
- Operational Excellence - Align assessing and partner functions with strategic objectives, ensuring efficient and effective service delivery.
- Workplace Engagement - Promote a safe, collaborative, and engaged workplace to support high performance and professional growth.
- Financial Oversight - Manage budgets, control costs, and ensure financial targets are met while optimizing resource allocation.
- Strategic Partnership & Stakeholder Management - Build strong relationships with internal and external stakeholders, navigating complexity with strategic thinking.

**About You**

This role is ideal for a high-performing leader with expertise in supply chain procurement, claims, or assessing. You will excel if you have at least five years of experience in the industry, possess strong strategic partnership skills, and demonstrate the ability to navigate complexity and change. Strong stakeholder relationship management and leadership experience are essential, as well as the ability to identify risks and implement effective controls.

**Applications close on Thursday, 22 May at 23:59 AEST.**

Joining IAG, you’ll have access to a raft of benefits from across the Group:

- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Dedicated career growth programs, including the award-winning IAG Academy
- A certified Family Inclusive WorkplaceTM
- Award-winning recognition and reward program
- employment type eligibility criteria apply

**ABOUT US**

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.

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