Quality Control Governance Lead

Why Optus?

We are a business powered by optimism, unwavering customer focus and a team of outstanding individuals.

And that's where we come in…. "the outstanding individuals" part

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

Your day to day will consist of...

Serving as the QC EU & Governance Lead, your role will offer outstanding variety and influence. You will supervise the governance and quality control initiatives within the Technology Infrastructure department, ensuring seamless integration of robust documentation frameworks and consistent execution. Your expertise will steer the coordination, implementation, and oversight of critical governance components, supporting Optus IT's ambitious goals.

Key responsibilities include:

Offer strategic and operational assistance to facilitate the implementation of Quality Control projects in alignment with EU requirements.

Serve as a crucial link between AD Strategy & different workstreams, aiding in breaking down intricate tasks into achievable achievements with defined ownership.

Keep centralized tools (trackers, risk registers, dashboards) in place to guarantee visibility of progress, risks, and dependencies.

Coordinate inputs for regular cadence meetings (e.g., work in progress sessions, steering committees) to maintain visibility and accountability across workstreams.

Develop and maintain standardized templates and mentorship to support consistency across all Quality Control initiatives, enabling robust governance and audit readiness.

Uplift charters and SOPs, ensuring they explicitly capture controls, reporting obligations, and compliance requirements linked to EU deliverables.

Update documentation regularly to reflect changing risks, regulations, and lessons, aligning with EU principles.

Facilitate clear traceability from commitments to evidence, strengthening confidence in Quality Control's ability to demonstrate compliance through robust documentation standards.

Optus is a place where we let you do you. We offer a range of benefits including:

3 days in the office, 2 days remote – with flexible hours to suit

Inclusive carer neutral paid Parental Leave of up to 16 weeks

Competitive leave including 2 'Connected Leave' Days

All Optus colleagues can access resources, webinars, and support through the 'Parents at Work portal'

Own your own growth by accessing an extensive online and facilitator-led learning catalogue.

Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email

or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit