Home Claims Specialist

2 days ago

Perth, Australia RAC Full time

Home Claims Specialist **With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."** **Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.** **We offer attractive working hours which is structured as follows**: **Week 1 - 7.30am - 3.30pm (West Perth Office based)** **Week 2 - 9.00am - 5.00pm (Working from home)** **On a daily basis you will be contributing by**: - **Managing an individual caseload of claims through to finalisation**: - **Identify potential recovery action as part of effective claims management**: - **Review quotes and authorise repair costs**: - **Negotiate on settlements for claims**: - **Act as a technical referral point for internal teams**: - **Provide empathy, understanding whilst handling complex conversations**: - **Consistently provide service that exceeds member's expectations**: - **Identify continuous improvement initiatives** **What are we looking for?** - **Exceptional customer service skills and a high attention to detail**: - **Excellent communication and strong negotiation skills**: - **Ability to gather, collate and present evidence and make informed decisions**: - **Ability to clearly communicate complex processes and decisions to our members**: - **Results orientated mindset**: - **Self-driven and motivated with the ability to work autonomously**: - **Experience in claims lodgement and knowledge of end-to-end claims process desirable**: - **Previous experience working within the financial services industry desirable** **What can we offer you?** - **A workplace culture where our people feel valued, respected and empowered**: - **Work in flexible ways that meet work/life commitments and support wellbeing**: - **Be part of a purpose led organisation that gives back to the WA community**: - **An environment that values ongoing career development**: - **Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services**: - **Opportunities for community engagement and corporate volunteering** Job ID JR103408

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