Home Claims Specialist

7 days ago

Perth, Australia RAC Full time

Home Claims Specialist

**With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."**

**Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.**
**We offer attractive working hours which is structured as follows**:
**Week 1 - 7.30am - 3.30pm (West Perth Office based)**
**Week 2 - 9.00am - 5.00pm (Working from home)**

**On a daily basis you will be contributing by**:

- **Managing an individual caseload of claims through to finalisation**:

- **Identify potential recovery action as part of effective claims management**:

- **Review quotes and authorise repair costs**:

- **Negotiate on settlements for claims**:

- **Act as a technical referral point for internal teams**:

- **Provide empathy, understanding whilst handling complex conversations**:

- **Consistently provide service that exceeds member's expectations**:

- **Identify continuous improvement initiatives**

**What are we looking for?**
- **Exceptional customer service skills and a high attention to detail**:

- **Excellent communication and strong negotiation skills**:

- **Ability to gather, collate and present evidence and make informed decisions**:

- **Ability to clearly communicate complex processes and decisions to our members**:

- **Results orientated mindset**:

- **Self-driven and motivated with the ability to work autonomously**:

- **Experience in claims lodgement and knowledge of end-to-end claims process desirable**:

- **Previous experience working within the financial services industry desirable**

**What can we offer you?**
- **A workplace culture where our people feel valued, respected and empowered**:

- **Work in flexible ways that meet work/life commitments and support wellbeing**:

- **Be part of a purpose led organisation that gives back to the WA community**:

- **An environment that values ongoing career development**:

- **Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services**:

- **Opportunities for community engagement and corporate volunteering**

Job ID JR103408

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