Transport Planner Nsw

**Company Description**
The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.

Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial.

JB Hi-Fi Group is the perfect place to **power your career**, and we’re excited to hear from you.

**Why join JB Hi-Fi Group?**
- ** Fast paced and exciting** environment where **diversity**is celebrated, and creativity and ideas are **valued**.
- ** Competitive remuneration** to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting **career opportunities** and **comprehensive training and development programs** as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
- ** Fantastic discounts** across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
- We offer **12 weeks paid parental leave** for eligible primary carers (and a gift for new parents) and we **embrace flexibility**and offer **hybrid working** models for eligible roles.
- Our **Employee Assistance Program (EAP)** provides counselling and a wide array of other wellbeing resources for our team members and their families.
- Our **Helping Hands and Doing Good workplace giving programs** have raised millions for our charity partners to support positive impact in the community.
- Demonstrating our **commitment to sustainability**, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

The **Transport Planner** is a newly created role within our supply chain function whose purpose is to support the State Planning Hub in the planning and scheduling of all bulky deliveries to both our customers and our stores. This role has end to end visibility of all last mile activities and is responsible for monitoring the movement of all the bulky items and taking care of the logistics and customer activities.

Your responsibilities will include, but are not limited to:

- Assigning routes to each carrier and provide ongoing support to delivery teams on the road through effective monitoring
- Providing end of day reports and feedback to DSPs on productivity, customer service and communicate problems to DSPs and to the manager
- Performing a daily end-of-day review of extra/special activities or exceptions submitted by the Delivery Service Provider (DSPs) for approval, ensuring accurate billing generated by the system
- Following up on orders and promptly notify customers of any delay or issues related to their order Customer communication
- Maintaining strong relationships with the Customer Service team by responding to all customer requests in a courteous and efficient manner

**Please note this role may require you to work across a flexible schedule to cover leave and Public Holidays.**
**Qualifications**
To be successful in the role, you will have:

- 2 years of experience in logistics or related field
- Strong computer literacy and exposure to general software packages (such as Microsoft Office Suite) and warehouse software (such as Oracle, SAP, AS400), including transport management systems
- Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement
- Experience in transport planning and scheduling (preferred, but not required)
- Experience in retail and/or e-commerce environments (preferred, but not required)

**Additional Information**
- JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply_