IT Support Analyst

1 week ago


Parramatta, Australia Ampersand Full time

**Pay rate: $434 / day + super**

**Contract length: 6 Months - highly likely to extend**

**Location: Parramatta / WFH**

The role requires you to navigate the IT business systems and infrastructure and be able to liaise with 3rd party vendors and technical teams to coordinate support for staff and external users. This is a great team with a supportive work culture.

**About you**:
Ideally you will have 3 years of experience in IT Support. You also have some knowledge of web-based business systems and experience working with 3rd party vendors. You will have a good technical understanding of IT products and services, particularly the Microsoft stack including Office 365, Azure Active Directory and remote desktop. Your experience demonstrates your strong communication and stakeholder engagement capability.

**Key Responsibilities**:

- Provide 1st and 2nd level help desk support for staff, primarily in Language Services platforms
- Assist in the provision of training to users on systems
- Liaise with 3rd party vendors and service providers
- Manage setup, onboarding and offboarding of users
- Assist with project work
- Administration of user accounts
- Identify trends on issues and recommend solutions
- Develop on-demand KPI and other ad hoc reports
- Provide feedback on system enhancements
- Ensuring security controls are applied, monitored, and managed as necessary
- Document processes and procedures and maintain a knowledge base

For more information please


  • Change Analyst

    1 week ago


    Parramatta, Australia Enterprise IT Resources Pty Ltd Full time

    Change Analyst Job Title: Change Analyst Contract Type: Contract Salary: AU$750 - AU$850 per day Reference: 6689 Contact Name: Lee Hogben Job Description - This NSW Government owned utiilities company is passionate about making a difference to the lives of customers and communities. We have a need for an experienced Change Analyst to join the team for...


  • Parramatta, Australia Chandler Macleod Full time

    **Overview**: The SAP Migration Support Analyst is responsible for a mix of activities focused on SAP project delivery, data migration validation and reconciliation, as well as daily functional support within Land and Housing Corporation. This role requires the analyst to be adaptable across multiple SAP modules, with expertise in Procure to Pay process or...


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69086**Automation Support Analyst** **Location: Parramatta** **Employment type: Temporary full-time role up to 30 June 2025** **Salary**:$106,025 pa - $117,363 pa, plus employer's contribution to superannuation and annual leave loading** **Your role** The Automation Support...

  • Support Analyst

    1 week ago


    Parramatta, Australia Ashdown Consulting Full time

    $30 - $30.59 p/h + super - 12 month Contract - Parramatta **Support Analyst | 12 - Month Contract | $33.80 p/d incl. super** - $30 - $30.59 p/h + super - 12 month Contract - Parramatta **About the company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • IT Support Analyst

    7 days ago


    Parramatta, Australia William Buck NSW Full time

    **Introduction**: Tech & Innovation focused Accounting firm Social and supportive team culture Genuine career development opportunity **So, this is William Buck**: We’re Accountants, but we aren't boring! We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New...

  • IT Support Analyst

    2 weeks ago


    Parramatta, Australia William Buck NSW Full time

    **Introduction**: Tech & Innovation focused Accounting firm Social and supportive team culture Genuine career development opportunity **So, this is William Buck**: We’re Accountants, but we aren't boring! We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New...

  • Cx/ux Analyst

    1 week ago


    Parramatta, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking a **CX/UX Analyst** for an initial **6 month** contract based in **Parramatta/hybrid**. This role will lead user and customer research to inform design work and to iterate existing experience artefacts such as personas or customer journeys. **Key responsibilities for this role include**: - Support viable and...

  • Support Analyst

    7 days ago


    Parramatta, Australia Westpac Group Full time

    **How will I help?** As the Support Analyst within the Customer and Transactional Banking Services (CTBS) Reconciliations team, you will play a key role in managing outstanding items for Transaction Threshold Reporting (TTR) and ensuring accurate and timely resolution to AUSTRAC within the 10 Day reporting obligation (via Financial Crimes). You will also be...

  • Analyst

    2 weeks ago


    Parramatta, Australia Westpac Group Full time

    **Analyst - **25783** - **Permanent**: - **Paramatta, NSW **How will I Help?** As an Analyst, you will be responsible for completing business analyst activities for any project or process change request (externally or internally driven) that impact Consumer Finance Operations (CFO) teams. The roles requires engagement with internal CFO business units and...


  • Parramatta, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking a **Data Governance Analyst** for a **6 month** contract based in Parramatta/hybrid role. This role requires an understanding of data management, business processes, and how technology can be used to support data collection and reporting. This role works across multiple stakeholders to deliver a robust,...