Support Analyst

5 days ago

Parramatta, Australia Westpac Group Full time

**How will I help?**
As the Support Analyst within the Customer and Transactional Banking Services (CTBS) Reconciliations team, you will play a key role in managing outstanding items for Transaction Threshold Reporting (TTR) and ensuring accurate and timely resolution to AUSTRAC within the 10 Day reporting obligation (via Financial Crimes). You will also be responsible for the effective management of risk through rigorous engagement with the relevant teams across Group Operations as well as the Westpac Institutional Banking (WIB) and Business Banking divisions.
As part of the Reconciliations Automation Project you will have opportunity to contribute to optimisation of current reconciliations in readiness for automation.

**Key Accountabilities**:

- Manage highly visible outstanding TTR records to resolution within SLA and AUSTRAC compliance timeframes
- Support the Financial Crimes team by responding to enquiries same day
- Risk and issue management, via production of Tolerance reporting, MOET testing and Offshore Escalation analysis
- Contribution to Reconciliations Automation project
- Stakeholder management both internal and external

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
To be successful in this role you will need:

- An understanding of the banking market in Australia - including the challenges, trends, competitive & regulatory environment and BEDs
- An understanding of reconciliation fundamentals together with associated TTR compliance reporting obligations
- Have a strong track record of change experience with at least 3 years demonstrable experience in managing highly complex change initiatives, developing, and implementing organisational strategies
- Have a proven ability to successfully transition people and the business from a 'program' mode to BAU
- Sound relationship building and influencing skills
- Analytical, problem-solving and time management skills
- Risk mindset and focus.

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._

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