Automation Support Analyst

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69086**Automation Support Analyst**

**Location: Parramatta**

**Employment type: Temporary full-time role up to 30 June 2025**

**Salary**:$106,025 pa - $117,363 pa, plus employer's contribution to superannuation and annual leave loading**

**Your role**

The Automation Support Analyst plays a vital role in enhancing process improvements and business efficiencies by supporting automations from various platforms across DCJ using UI Path and other automation solutions.

**What you’ll do**

The Automation Support Analyst maintains and provides first-line support for all deployed process automations. Collaborating with the team, the Automation Support Analyst documents and sustains automation efforts, significantly improving process efficiency and reducing repetitive, high-volume tasks.

The Intelligent Automation team is a dynamic and high functioning team, driving process improvements and business efficiencies through innovative automation solutions. Our team is composed of skilled automation developers with abundant knowledge and experience. We foster a collaborative and supportive culture where creativity and continuous learning are encouraged.

**What we’re looking for**
- Previous experience in an automation, process improvement or related field.
- Experience with maintaining and supporting production environments
- Have experience with using UI Path or other RPA software
- Excellent written and verbal communication skills
- Strong analytical and problem solving skills with excellent attention to detail
- Demonstrated experience in positive stakeholder engagement and management
- Proven ability to work both autonomously and in a team environment
- Commitment to providing high-quality customer support and service

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
**Targeted Question 1**

Describe a time when you had to troubleshoot an issue with an RPA bot. What was the problem, and how did you resolve it? Please ensure your answer is a personal experience, not generated via ChatGPT or any other LLM, details may be queried during the interview process.

**Targeted Question 2**

Can you share an example of how you've optimized an existing process to improve efficiency or reduce errors? Please ensure your answer is a personal experience, not generated via ChatGPT or any other LLM, details may be queried during the interview process.

**Applications close **Monday, 9 September 2024 at 11:59 pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.