Intake Volunteer

16 hours ago

Sydney, Australia Asylum Seekers Centre Full time

**11th September, 2025**:
**Program Area**: Welcome & Registration
**Purpose / Objective**
Intake Volunteers play a vital role in assessing the needs of each person or family who presents to the Centre, to determine their eligibility in becoming an ASC member.
**Reports to**: Welcome and Registration Manager
**Commitment Period**:
Minimum 6-month commitment. The role is offered as ongoing.
**Days and hours required per week**:
1 day a week: Tuesdays 9.30 am to 4.30 pm
**Training**:
ASC Orientation Session, Core Training and Intake Induction Training.
**Location**:43 Bedford Street, Newtown

**Duties & Tasks**

To determine the eligibility of referred individuals and families for services provided at ASC in accordance with ASC guidelines.
- To provide an intake, assessment and referral service for people seeking asylum looking for assistance.
- To support people seeking asylum to develop a clear understanding of the processes of seeking protection within Australia and the health, welfare and other support services that may be available to them.
- To provide people seeking asylum with ongoing support and referrals to other services, both internal and external, from which they might benefit.
- Maintain clear, objective, accurate and timely file records of client contact and assessment, referrals and interventions.
- Ensure client information on the client database is current and accurate.

**Selection**Criteria**

**Essential**:

- Strong experience in undertaking casework (including client assessments, referrals and advocacy) with marginalised client populations.
- Demonstrated sound understanding of issues affecting asylum seekers within the current Australian context.
- Good oral, written, cross-cultural and interpersonal communication skills.
- Intermediate computer skills.
- Ability to work cooperatively in a fast-paced, multidisciplinary team comprised of paid staff and volunteers.
- Demonstrated understanding of and commitment to equal opportunities, workplace health and safety and child protection policies.
- Flexibility and willingness to take on extra tasks as appropriate
- Ability to adhere to policies in relation to the code of conduct, boundaries and confidentiality.

Desirable:

- Tertiary qualifications in social work, psychology, welfare or another relevant discipline (or currently studying).

**General Conditions**

All ASC staff and volunteers are required to:

- Adhere to ASC’s vision, purpose and values
- Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies
- Comply with Work, Health and Safety systems
- Comply with Incident Management Procedures and emergency protocols
- Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
- Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
- Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements

**How to apply**: To express your interest in this role, please follow the link. Please attach your resume and a brief blurb cover letter about yourself, your motivation and how you meet the selection criteria (found within the position description).

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