Intake Volunteer

6 days ago

Sydney, New South Wales, Australia Asylum Seekers Centre Full time $45,000 - $60,000 per year
11th September, 2025

Program Area: Welcome & Registration

Purpose / Objective

Intake Volunteers play a vital role in assessing the needs of each person or family who presents to the Centre, to determine their eligibility in becoming an ASC member.

Reports to: Welcome and Registration Manager

Commitment Period:

Minimum 6-month commitment. The role is offered as ongoing.

Days and hours required per week:

1 day a week: Tuesdays 9.30 am to 4.30 pm

Training:

ASC Orientation Session, Core Training and Intake Induction Training.

Location: 43 Bedford Street, Newtown

Duties & Tasks

To determine the eligibility of referred individuals and families for services provided at ASC in accordance with ASC guidelines.

  • To provide an intake, assessment and referral service for people seeking asylum looking for assistance.
  • To support people seeking asylum to develop a clear understanding of the processes of seeking protection within Australia and the health, welfare and other support services that may be available to them.
  • To provide people seeking asylum with ongoing support and referrals to other services, both internal and external, from which they might benefit.
  • Maintain clear, objective, accurate and timely file records of client contact and assessment, referrals and interventions.
  • Ensure client information on the client database is current and accurate.

Selection Criteria

Essential:

  • Strong experience in undertaking casework (including client assessments, referrals and advocacy) with marginalised client populations.
  • Demonstrated sound understanding of issues affecting asylum seekers within the current Australian context.
  • Good oral, written, cross-cultural and interpersonal communication skills.
  • Intermediate computer skills.
  • Ability to work cooperatively in a fast-paced, multidisciplinary team comprised of paid staff and volunteers.
  • Demonstrated understanding of and commitment to equal opportunities, workplace health and safety and child protection policies.
  • Flexibility and willingness to take on extra tasks as appropriate
  • Ability to adhere to policies in relation to the code of conduct, boundaries and confidentiality.

Desirable:

  • Tertiary qualifications in social work, psychology, welfare or another relevant discipline (or currently studying).

General Conditions

All ASC staff and volunteers are required to:

  • Adhere to ASC's vision, purpose and values
  • Act at all times in accordance with ASC's Code of Conduct and Child Protection Policies
  • Comply with Work, Health and Safety systems
  • Comply with Incident Management Procedures and emergency protocols
  • Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
  • Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
  • Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements

How to apply: To express your interest in this role, please follow the link. Please attach your resume and a brief blurb cover letter about yourself, your motivation and how you meet the selection criteria (found within the position description).

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