Customer Service Officer

Office based role 5 mins from Wollongong Station
- Be a part of Credit Union evolution who have a clear 5 year plan
- Face to Face or over the phone - your choice

**CUSTOMER SERVICE OFFICERS**
- **Permanent Full-Time opportunities - Office based roles**:

- **Multiple roles - so refer a qualified friend **:

- **Leading Credit Union who offer fantastic training and supportive environment**:

- **Contact Centre and Front Counter roles available**:
Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry. We are currently looking for a Customer Service Superstar to work in a permanent capacity for a leading Australian Credit Union based on the South Coast of Sydney, in beautiful Wollongong.

You will be working as part of the Multi-channel Customer Service department, where you will be providing high-level customer service to new and existing members regarding the many varied products such as:
Insurance, Home Loans, Personal Loans, Term Deposits, Credit Cards, Everyday Banking Accounts and many more.

**The Role**:

- Handle general enquires including policy details and amendments
- Have consultative conversations and provide first call resolutions
- Provide an exceptional service experience in each and every interaction
- Work towards KPI’s
- Ensure compliance with Credit Union Policies, governance processes and standards
- Participate in sales and customer service campaigns

**What's in it for you**:

- Work for a Premium Brand that truly value their people
- Join a fun, inclusive and social work culture
- Permanent Opportunity in a renovated and sleek office
- Work with a supportive and engaging leadership team
- State of the art offices based a 5-minute drive from the beach or a 5 minute walk from Wollongong train station
- Fantastic opportunities for growth and development
- Gifts and cake, for your birthday
- Rewards gateway and “in the moment” rewards for excellent performance and going above and beyond
- EOFY celebrations, Quarterly dinners, monthly meetings
- A great kitchen with coffee machine
- A balcony next to your desk and I hear a BBQ will be on-site very soon
- A games room with pool table, bean bags and play station
- Work / Life balance
- Potential OT opportunities for Saturdays later down the track - make a few extra dollars
- There is a frog onsite that gives our chocolate everyday - let us know if you are keen to meet Henry, the team mascot
- Every new employee gets a gift bag with special things contained within
- Family and Community days (after 12 months employment), where you are encouraged to volunteer your time to those in need

**Skills & attributes required**:

- Certificate III in Financial Services including FSR Tier 2
- Previous experience in Insurance/ Banking/ Lending /Finance is highly desirable
- Up to date knowledge of the current regulatory environment and an understanding of associated legislation (FSRA, Privacy Act, Credit Reporting Principals)
- Demonstrated inbound customer service experience
- Ability to have consultative conversations and build strong relationships
- Ability to understand complex policies and navigate multiple systems at once
- Effective questioning & active listening skills are essential
- A can-do positive attitude, resilience and a strong customer focus is key
- Ability to “think outside the square” to solve issues

This is a full-time Monday - Friday role working each day on-site from

8:45am - 5:15pm.

Please note, you must be an Australian Citizen or Permanent Resident to be eligible to be considered for this role.