Customer Service Officer

5 days ago

Wollongong, Australia APG Workforce Full time

12 - Month Contract - Government Role
- $31.53 Per Hour + Super
- Wollongong Location + WFH

APG is currently seeking an experienced Customer Service Officer for a 12 Month contract within a Wollongong Government Sector.
- **$31.53 Per Hour + Super**:

- **12 Month Contract with high possibility of extension**:

- **Wollongong Location**:

- **_The roles are WFH primarily. Two weeks in office initially, then ability to WFH afterwards. There will be some days in the office as required for team engagement and training, rule of thumb is at least once a month._**:

- **Hours of work: 7hrs per day 35hrs per week
- Shift rosters will be 7.5hrs (including unpaid lunch break) between 8:30am-5:00pm on a rotational roster**

**Primary purpose of the role**:
This purpose of this role is to deliver high quality customer service and to support our school based and corporate customers by providing initial advice and direction in relation to finance, human resources, and technical systems related queries within a shared services contact centre environment.

In addition, the role assists in the recording and maintenance of the customer enquiries data base as part of the customer relationship management system.

**Key functions of this role include**:

- Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

**Key skills and attributes you will require to be successful in this role include**:

- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience, with the ability to use multiple technology platforms and databases

If you have experience working within a similar role, please APPLY
**NOW

  • Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Mercer Full time

    Mercer Coniston, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Officer role at MercerMercer Coniston, New South Wales, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at MercerWe are seeking a talented individual to join our Customer Service team at...

  • Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract- An excellent opportunity to join a growing company in a fast paced industry.- Excellent Employee Reward Program**About the Company**Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract- An excellent opportunity to join a growing company in a fast paced industry.- Excellent Employee Reward Program**About the Company**Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    1 week ago

    Wollongong, Australia Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as...

  • Customer Service Officer

    3 days ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We areseeking dynamic and motivated **Customer Service Officer** in the **Illawarra Region**. This is a **fulltime permanent** position with the hours of work being **Monday to Friday, 8:50am to 5:05pm**. Our Customer Service Officer are motivated and driven to make a real difference for our customers. They put our customers first and...

  • Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Sedgwick Part time

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as...

  • Customer Service Officer

    3 weeks ago

    Wollongong, New South Wales, Australia Cleanaway Waste Management Full time

    Customer Service Officer – Fixed Term Full TimeLocation: Unanderra, NSW, AustraliaThe OpportunityReporting to the Customer Service Supervisor within our Commercial and Industrial arm, you will be the first point of contact for our valued customers and play a crucial role in engaging with the customers via phone and email to address inquiries, resolve...

  • Customer Service Officer

    1 week ago

    Wollongong, New South Wales, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...

  • Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Sedgwick Part time

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as...

  • Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Greater Bank Full time

    **About the role**We are seeking dynamic and motivated Customer Service Officer in the **Illawarra Region**. This is a fulltime permanent position working Monday to Friday 8:50am - 5:05pm.**What we're looking for?**- Previous retail customer service experience- Demonstrated relationship and sales ability- Ability to promote products and services- Solid cash...