Retail Customer Service Officer

2 weeks ago

Wollongong, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Pay Rate $**27.48** increases to $**29.37** after 3 months probation + 12% Superannuation
- 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
- Permanent Part Time position working 20 hours per week: Monday to Friday, 4 hours per day between the hours of 8.45 to 5.06pm
- Relief team members will be assigned shifts at various Post Offices within a specific area, so you must be willing to work at the following locations: Corrimal, Wollongong, Figtree, Warrawong, Dapto, Shellharbour, and Kiama

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    5 days ago

    Wollongong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Wollongong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Australia Post Full time

    **Help us deliver like never before**Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.**About the...

  • Retail Customer Service Officer

    7 days ago

    Wollongong, New South Wales, Australia Australia Post Full time

    **Help us deliver like never before**Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.**About the...

  • Retail Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Australia Post Full time

    **Help us deliver like never before**Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.**About the...

  • Retail Customer Service Officer

    7 days ago

    Wollongong, New South Wales, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before.From the vehicles that we drive, to the small businesses that make our communities thrive.We're delivering for the environment, for our communities, for our customers and for our people.We're moving forward and we want you to come along for the ride.About the opportunityAs our...

  • Customer Service Officer

    1 day ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We areseeking dynamic and motivated **Customer Service Officer** in the **Illawarra Region**. This is a **fulltime permanent** position with the hours of work being **Monday to Friday, 8:50am to 5:05pm**. Our Customer Service Officer are motivated and driven to make a real difference for our customers. They put our customers first and...

  • Retail Customer Service Representative

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeCustomeroriented Full time $55,000 - $74,000

    Post Office Counter Officer Job DescriptionAs a Post Office Counter Officer, you will have the opportunity to work in a dynamic team environment, providing exceptional customer service and handling various transactions. This role is ideal for individuals who are passionate about delivering outstanding results and building strong relationships with...

  • Retail: Customer Service

    1 week ago

    Wollongong, New South Wales, Australia Telstra Full time

    **Employment Type**:Permanent**Closing Date**:30 Dec 2025 11:59pm**Job Title**:Telstra Retail: Customer Service & Sales Consultant**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated Customer Service Officer in the **Illawarra Region**. This is a fulltime permanent position working Monday to Friday 8:50am - 5:05pm. **What we’re looking for?** - Previous retail customer service experience - Demonstrated relationship and sales ability - Ability to promote products and services -...