Client Support Specialist

**Introduction**:
About Argyle Housing

Argyle Housing is a community-managed, not-for-profit, housing organisation. While we provide the bricks and mortar, it is who is inside that matters. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.

About you

We are looking for someone who can help us deliver high levels of client satisfaction and who can demonstrate actions that will reflect the values that Argyle Housing places on its people, teamwork, and our commitment to superior customer service to fill a 12-month fixed term contract.

**Description**:
Primary Purpose

The objective of the Client Support Specialist is to operate as the key point of contact for clients within a specific housing portfolio. The role focuses on key aspects of tenancy management, delivered under the guidelines of the Residential Tenancies Act. A primary focus is for coordinating support services and community participation programs to ensure long term and sustainable tenancies are maintained and connections are built with the communities.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

**This role will be responsible for**:

- Build relationships with clients to ensure an excellent level of service that promotes engagement and maximises the opportunity for the sustainability of housing and pathways out of social housing where appropriate
- Develop and maintain relationships with client support agencies and government departments
- Undertake periodical inspections and property condition reports and support client to implement and maintain appropriate property care and use
- Promote positive neighbourhood engagement and address any neighbourhood complaints.
- Work collaboratively internally with other functions or teams to ensure the client needs are appropriately or adequately addressed (e.g. repairs and maintenance, rent management, income review, preparing for tribunal)
- Conduct regular reporting and compliance related activities to ensure KPIs are achieved and registration requirements are met
- Maintain practice and performance against the National Community Housing Standards

**Skills and Experiences**:
**This role will be responsible for**:

- Provide client engagement and coordinate support services and community participation programs to ensure sustainable tenancies
- Maintain and update client records and file notes in tenancy management system.
- Undertake periodical inspections and property condition reports and support client to implement and maintain appropriate property care and use
- Promote positive neighbourhood engagement and address any neighbourhood complaints.
- Address issues or concerns relating to breaches of tenancy agreements to achieve a resolution
- Work collaboratively internally with other functions or teams to ensure the client needs are appropriately or adequately addressed (e.g. repairs and maintenance, rent management, income review, preparing fo

Selection criteria/Essential skills
- Up to date, or the ability to obtain knowledge of relevant tenancy and housing legislation
- Knowledge or ability to obtain knowledge of social housing policies and procedures
- Sound understanding of social and community issues impacting on social and affordable housing clients
- Sensitivity and understanding of cultural and socio-economic characteristics
- Current driver’s licence and Working with Children Check
- NDIS worker check

**A few benefits working at Argyle Housing**:

- Generous salary
- Not-for-Profit salary sacrifice options
- Free Time - One day off a month awarded to each Team Member to rest and recharge
- Paid Parental Leave
- Staff Recognition and Reward scheme
- Staff Wellbeing allowance
- Volunteer leave
- Work/life balance

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.

Next steps

Applications close

Questions?