
Client Support Specialist
2 weeks ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**About Us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.
Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.
As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments processing platform.
**About the Role**:
We are looking for motivated, energetic, and customer-centric individuals to join our **Support Team**. In this role, you will be at the forefront of supporting both new and existing **Eway** and **Ezidebit** customers, addressing a variety of inquiries and playing a critical role in their journey with us. Working in a small, collaborative team within an open-plan office, you’ll focus on delivering exceptional service with a strong emphasis on building customer loyalty.
**Key Responsibilities**:
- Investigating and resolving customer inquiries with a solution-focused approach;
- Maintaining and ensuring the accuracy of client data;
- Identifying recurring issues or trends affecting customers and escalating them appropriately to ensure timely resolutions.
**About You**:
We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us. You thrive in a customer-focused environment where learning and adaptability are key. A true team player, you value transparency, collaboration, and autonomy, and you’re always eager to take on new challenges.
**You’ll also bring**:
- A background in roles centred around delivering exceptional customer experiences;
- Strong written and verbal communication, with the ability to engage effectively with diverse stakeholders;
- A passion for educating customers and addressing their needs with creative and practical solutions;
- The ability to excel in a fast-paced, evolving environment;
- A meticulous approach, combined with a desire to learn new systems and technologies;
- A knack for thinking outside the box to resolve issues efficiently and effectively.
**Salary**:
The salary range for this role is $67, 500 - $70, 000 + superannuation.
**Our Benefits**:
**Join a leading global technology brand that offers benefits you’ll actually value, including**:
- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.
**Ready to Apply?**:
If you would like to discuss if this role is right for you, please **APPLY NOW** by submitting your CV.
**_ #LI-HYBRID_
-
Client Partner
1 day ago
Bowen Hills, Queensland, Australia News Corp Australia Full time $90,000 - $120,000 per yearWhat's the role?Are you passionate about driving growth and building lasting client partnerships? We're seeking a dynamic Client Partner to join our Brisbane Advertising team, where you'll play a crucial role in shaping sales strategies, creating custom solutions, and fostering meaningful relationships with major accounts.As a Client Partner, you'll lead...
-
Client Solutions Manager
2 weeks ago
Bowen Hills, Australia News Corp Australia Full timeReporting to the Client Solutions Director, the Client Solutions Manager (state) role is to develop and sell connected, integrated and customised solutions and partnerships focused on amplifying customer outcomes with a focus on driving portfolio and category growth in integrated revenue. The Client Solutions Manager delivers portfolio revenue growth by...
-
Client Success Manager
2 weeks ago
Bowen Hills, Australia Ezidebit AUS Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Project Support Officer
5 days ago
Bowen Hills, Australia AGE Full time**Work options**: Hybrid - Support Project Teams with Streamlined Coordination and Quality Assurance - Thrive in a Collaborative, People-First Environment with Strong Leadership Support - Enviable Employee Value Proposition with a variety of generous benefits **Your Role** As our Project Support Officer (PSO), your primary purpose will be to assist our...
-
Client Liaison Officer
2 weeks ago
Bowen Hills, Australia AGPAL and QIP Full time2 Full-time roles (Permanent & 6-month contract) - National Health Accreditation Group - NFP salary packaging **Are you a dynamic and passionate, values-based person looking for the next step in your career within a national organisation responsible for improving the quality of health and human services across Australia?** QIP is seeking 2 enthusiastic and...
-
Client Support Specialist
2 weeks ago
Gregory Hills, Australia Argyle Housing Full time**Introduction**: About Argyle Housing Argyle Housing has recently gone through an exciting organisational restructure to achieve our goal around becoming a more client-focused, not-for-profit, housing organisation. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can...
-
Client Hospitality
2 weeks ago
Bowen Hills, Australia Entain Full time**About the role** The Client Hospitality & Events Coordinator is responsible for coordinating a national portfolio of sports and racing hospitality and events. You will play a pivotal role in delivering engaging and memorable experiences for our customers across Australia’s most iconic sports and racing events. - Due to the nature of events, this role...
-
Support Worker
1 week ago
Bowen Hills, Australia Open Minds Full timeAre you the type of person who aims to have a positive impact on everyone you meet? Are you passionate about enabling people living with mental illness and disabilities the chance to create an independent and positive future? We have an exciting opportunity to join our growing team of enthusiastic Mental Health and Disability Support Workers that provide...
-
Experienced Disability Support Worker
2 weeks ago
Gregory Hills, Australia Support Providers Pty Ltd Full timeAre you a compassionate professional with a passion for making a difference in the lives of individuals with complex needs? Our organisation is seeking an experienced Disability Support Worker to join our dedicated team in providing high-quality care and support to clients with complex disabilities. About the Role: As a Complex Clients Specialist, you will...
-
Disability Support Worker
2 weeks ago
Bowen Hills, Australia Livewell Care Services Full timeLivewell Care Services is an innovative Registered NDIS provider offering services to people living with physical, intellectual, and/or psychosocial disabilities. Our aim is to support our clients receive professional service from our dedicated support staff. **Compassion, Respect and Integrity** This is what we want in our support workers. We work hard to...