Specialist Support Coordinator

Join Our Team at The Health Lane

Position: Support Coordinator / Specialist Support Coordinator

Location: Hybrid – Beverly Hills, Sydney NSW + Work from Home

Employment Type: Contractor (ABN Required)

Pay Structure: Earn 50% to 65% of COS Level 2 & COS Level 3 hourly rates (based on experience & qualifications)

Caseload: Gradually Building

About Us

At The Health Lane, we're passionate about empowering people to live meaningful, fulfilling lives.

Founded by Social Workers, we pride ourselves on taking a person-centred, collaborative, and strengths-based approach to supporting participants under the NDIS. Our goal is to break down barriers, coordinate quality supports, and advocate fiercely for the best outcomes for our clients.

About the Role

We're seeking a motivated and experienced Support Coordinator / Specialist Support Coordinator to join our growing team.

This is a hybrid contractor role, offering flexibility and autonomy while allowing you to make a genuine difference in the lives of people with disability and complex needs. You'll provide a combination of Level 2 Support Coordination and Level 3 Specialist Support Coordination services, working closely with participants, families, carers, and providers to achieve meaningful goals.

Your caseload will build gradually, ensuring you have the time and support to deliver exceptional outcomes.

Key Responsibilities

• Deliver a mix of Support Coordination (COS Level 2) and Specialist Support Coordination (COS Level 3) services.
• Manage a gradually increasing caseload of participants with varying levels of support needs.
• Coordinate supports and services for participants, including those with complex psychosocial, behavioural, or medical needs.
• Develop, implement, and review individualised support and service plans.
• Advocate for participants' rights, preferences, and goals.
• Liaise with families, carers, service providers, and stakeholders to ensure a collaborative approach.
• Monitor risks, participant progress, and outcomes, ensuring high-quality service delivery.
• Maintain up-to-date case notes, reports, and compliance documentation aligned with NDIS requirements.
• Engage in supervision, team meetings, and ongoing professional development.

Qualifications & Requirements

• Bachelor's degree in Social Work, Psychology, Allied Health, or a related field (highly desirable).
• Relevant governing body registration (if applicable).
• Minimum 6 months experience in Support Coordination or Specialist Support Coordination.
• Strong knowledge of the NDIS framework, complex needs, and high-risk case management.
• Demonstrated ability to work autonomously and manage caseloads effectively.
• Exceptional written, verbal, and interpersonal communication skills.
• Current National Police Check.
• Working With Children Check.
• NDIS Worker Orientation Module completion.
• First Aid & CPR (preferred).
• ABN and professional indemnity/public liability insurance (required for contractor role).

Why Join The Health Lane?

• Founded by Social Workers – we understand the challenges and rewards of this work.
• Flexible hybrid work model – split your time between the office and working from home.
• Attractive contractor rates – earn 50% to 65% of COS Level 2 & COS Level 3 hourly rates depending on experience.
• Gradual caseload build-up to ensure manageable workloads.
• Supportive and collaborative team environment.
• Ongoing supervision, mentoring, and professional development.
• Make a real impact by helping participants overcome barriers and achieve their goals.

How to Apply

If you're passionate about empowering people, thrive on working with complex cases, and want flexibility while making a difference, we'd love to hear from you

Email your resume and cover letter to:

For more information, contact us on:

Job Types: Subcontract, Contract

Contract length: 24 months

Pay: $50.00 – $123.80 per hour

Expected hours: 15 – 30 per week

Benefits:

• Travel reimbursement
• Work from home

Education:

• Bachelor Degree (Required)

Experience:

• Support Coordination: 1 year (Required)

Licence/Certification:

• Driver Licence (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Beverly Hills NSW 2209