Customer Service Officer

2 weeks ago

Seven Hills NSW, Australia SMART Full time
  • Additional two weeks, paid Emergency service (volunteer) leave.
  • Uniforms provided | Full time, permanent position | Monday to Friday
  • Join a supportive and engaging workplace where we help each other to succeed.

Here' an exciting opportunity for a Customer Service Officer to join the team in Seven Hills. This is a permanent, full-time role - Monday to Friday from 8.00 am to 4.00 pm - No weekend work

Together We Do It Right

Capital SMART is still leading the way in small to medium accident repair technology We're proud of our strong partnerships and growth that continues to be enabled by our 60 + sites and, team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

About the role:

You will be the first point of contact for our customers, providing up-to-date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to):

  • Ensuring the environment is always customer friendly.
  • Checking in all customers as they present for their assessment.
  • Providing a caring and professional service during all customer interactions.
  • Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

Does this sound like you?

  • Have previous experience in a customer facing, fast paced environment
  • Strive to achieve a positive customer experience in every interaction
  • Have high attention to detail
  • Be organised with exceptional time management skills
  • Build rapport in person as well as over the phone
  • Work well in a team

Why join SMART?

  • Site initiated incentives, including BBQ lunches, gift cards, team dinners and events, end of year XMAS function, annual cash awards for our best performing individuals and teams.
  • Referral bonus for recommending a friend to work with us - Up to $2000
  • Annual performance-based reviews
  • State of the art technology at your fingertips.
  • The opportunity to access our facilities in order to complete repairs on your own vehicle.
  • We promote from within, securing your future.
  • Uniforms provided.
  • More than 60 sites across Australia and New Zealand.
  • Service awards.

We champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW.

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