Customer Success Representatve

**The Opportunity**

This is an ideal position for early career professionals looking to build their foundation in customer success and account management within the education sector. In this role, you'll gain valuable experience supporting schools throughout their entire customer journey while developing skills in user engagement, renewals, and growth identification. The experience you gain will position you well for future growth in customer success, account management, or sales roles.

**Position Overview**

The Customer Success Representative is an entry-level support role focused on ensuring customers achieve their educational goals through proactive engagement, guidance, and success-driven initiatives. You'll support critical business functions including user engagement, expansion sales, renewals, and ongoing teacher upskilling, with every touchpoint designed to drive customer success and positive outcomes.

Supporting schools requires patience, persistence, perseverance, empathy and a sense of humor - it's quite different to other industries but incredibly rewarding.

**As Part Of This Role You Will:Customer Engagement & Support**
- Proactively reach out to customers to support with platform usage and their customer journey
- Handle administrative aspects of customer onboarding processes
- No fear to pick up the phone and make calls with excellent phone manner

**Account Management & Growth**
- Monitor customer usage and associated data to identify trends and potential issues
- Identify at-risk accounts and support the team in implementing retention strategies
- Flag growth opportunities and customer needs to senior team members
- Support expansion sales and renewal processes

**Data & Administrative Coordination**
- Use our proprietary CMS to create accounts, input information and monitor data
- Analyse and compile data to create regular reports
- Maintain detailed records with strong attention to accuracy

**About Amplify**

Amplify is an online platform that supports and empowers primary schools to deliver exceptional music and performing arts lessons with ease. We believe that no student should miss out on the intrinsic benefits of learning music and performing arts at primary school, and our technology makes it accessible and equitable for all students.

Our mission is to upskill and support primary school teachers to teach fun, engaging and enriching music and performing arts lessons that meet all curriculum requirements, by giving them the tools they need delivered through world class content and technology.

In just three years, Amplify is already being used in over 750 Australian primary schools, with ambitious growth plans for 2025 and beyond.

Our Core Values are the backbone of our business and guide our hiring process. We give a sh*t, we are memorable, we have a love of learning, we are always adding value and we are ahead of the game. To be successful in this role, we must be aligned.

**What We're Looking For**

**Essential Skills**
- Excellent communication skills (both written and verbal) with high attention to detail
- Strong organisational ability and demonstration of efficiency
- Proficient computer skills and willingness to learn new systems
- Customer focused mindset with persistence and resilience
- Problem solving skills and ability to multitask
- Great memory and ability to recall information
- Proven ability to work autonomously while collaborating effectively

**Nice to Have**
- Previous customer service or administrative experience
- Experience in the education sector
- CRM system experience
- Data analysis experience

**Location and Requirements**:
Our office is located in Surry Hills (Sydney) in very close proximity to public transport (train, bus, light rail) and surrounded by awesome cafes and places to eat.

We are a team that enjoys coming to the office, working together and we are looking for someone interested in doing the same.

This role requires prolonged periods of desk work, including computer use and phone calls.

**Get in touch**

Pay: $60,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person